Automated Auction Donor Communication Preview Curious what your donors will hear from Trellis about you're auction? You've come to the right place.
Stay in the loop with silent auction notifications. Donors never have to worry about missing the start of an auction, being outbid, or being notified once the auction has ended. (Note: this only applies to your silent auction)
Upon logging into a fundraiser, donors are presented with the option to enable auction notifications. If enabled, donors will receive auction update messages via texts on their mobile as well as their email.
Initial notification a donor receives once notifications have been enabled.
Auction has started notifications:
Outbid notifications:
If they have won an item, they will receive the following SMS and email notifications:
Thank you email that contains an attachment of their receipt and tax receipt(if applicable):
If they have not won an item, they will receive the following SMS and email notifications:
Did this answer your question? If not, please reach out to the Trellis Support team via the blue chat icon or email support@trellis.org.