Setting up a silent auction, and preparing for questions from your participants? Or have questions about how it will all work?

We’ve got your back! We’ve put together the ultimate Trellis Silent Auction FAQ for you. Copy and paste the text below onto your fundraising page FAQ section, and get to the questions before they even come up!

We’ve written the questions and answers for you here, so all you have to do is copy and paste and you’re good to go!

How do I join the auction?

You can join the auction from this link [organizer will need to add hotlink URL]

How do I bid on an item?

To bid on an item, click the “view and bid” button. If this is the first time you are bidding on an item in this auction you will be prompted to enter your email address and create a password to login to the auction. Once logged in, you can bid on as many items as you wish!

When do I pay for the item I won?

After the auction closes, everyone who participated in the auction will be notified if they won an item or not. If you won an item, when you return to the auction page you will be able to view the item(s) you won and enter your credit card information to complete payment.

How will I know if I’ve been outbid?

When you are outbid on an item, you will receive an email letting you know you’ve been outbid. If you choose to enable browser notifications it will also prompt you in your browser.

How will I know if I’ve won?

When the auction is closed, everyone will receive an email notifying them if they won an items or not.

How will I know when the auction starts and ends?

If you sign into the auction before it begins, you will receive an email when the auction begins and another email when the auction closes.

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