Add a silent auction to your next fundraiser, and increase the amount your organization is able to raise!

Have some questions about setting up your silent auction on Trellis? Look no further! We’re outlining some of our silent auction Frequently Asked Questions here.

How do I set up a silent auction?

To setup a silent auction, toggle it on from the auction settings accessed from the left side of the builder. From there, you’ll be guided through the next steps.

Further reading: How to setup a silent auction.

How do I add an Auction Preview to my page?

To add the auction preview to your fundraising page, click the + button and select Auction Preview in the builder:

What is the URL for my auction?

From the auction settings you can find the URL for your auction:

How do I see auction results and winning bidders?

From the auction results you will be able to export a list of winning bidders and their contact information.

For a more in-depth dive into your Auction results, take a look at this article here.

What happens at the end of my auction?

When your auction ends, we'll try to automatically charge every winner to simplify closing your auction.

For those that weren't able to be automatically charged (usually due to an issue with their bank or credit card information), you'll want to direct them back to your auction and into My Cart to complete payment.

You can also award the item to the second highest bidder if the current winner no longer wants the item / takes too long to pay for it. From the auction results, the auction organizer can see payment history for each item and choose to award the item to the next highest bidder.

For more information, take a look at the article here.

Can I add more items after I’ve shared the link on my fundraiser?

Yes, you can keep adding more auction items until the auction closes.

Still have questions? We're here to help! Click the blue chat icon below to connect with our support team!

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