Make attending a live stream on Trellis seamless by educating your patrons beforehand through emails! Below is an example email campaign that you can use and tweak to help your patrons get acquainted and ready for the event.

1 day before the event:

Hi Event Attendees!

We’re so excited to celebrate with you at [event name] tomorrow!

Tomorrow at [event time], click this link to join the event. [event live stream URL]

But in the meantime, here are some tips to get ready before the event begins!

  1. Register and login to your Trellis account!

You’ll need to login to participate in the chat, silent and live auction, and to give during the Fund-a-Need. Watch this video to see how to login to your account in less than 30 seconds!

  1. Check out the silent auction!

The auction is open, and I know there is an item in there with your name on it! Click here to start bidding in the silent auction now! [event URL]

  1. Create the atmosphere!

Usually right now we’d be preparing the room, and making sure all the little details are in place, but this year we’re leaving that in your hands! Make sure you have everything you need on hand to make the event a great experience for you and those you're watching with!

[include a ingredients list from the virtual bartender, remind guests to pick up their meals, encourage guests to dress up, etc.]

On the night of the event, if you have any technical challenges, our team is here for you! You can contact our Support team at [staff email] or at [staff phone number] with any questions, and they’d be happy to help you.

We can’t wait to see you tomorrow!

[organization name]

3 hours before the event:

Hi Event Attendees!

The event is starting in a few short hours!

We’re putting together the final touches to bring the evening together, and we are so excited for you to see what we have planned!

Here is the link to join the event at [event time]. [event live stream URL]

We’d also highly recommend registering and logging into your Trellis account before the event begins. Click this link to login now! [link directly to the login???].

Need help logging in? Watch this video to get started!

And, if you run into any challenges along the way, our team is here to help! Contact our Tech Support team at [staff email] or at [staff phone number] and we’d be happy to help!

See you soon!

[organization name]

2 weeks before the event / when the silent auction opens

Hi Event Attendees!

[Event name] is just around the corner, and we are so excited to share this special day with you!

We have just opened our silent auction, and trust me, you’ll want to check it out right away!

We’ve secured some amazing items like [announce 1 or 2 exciting items].

Click here to start participating in the silent auction today!

[Share any exciting announcements about the event here.]

And, we’re still selling tickets for the event, have a friend who would enjoy the event? Share this link with them! [event URL]

If you have any questions, please don’t hesitate to reach out!

[Organization Name]

Did this answer your question?