Troubleshooting

find frequently asked questions here

16 articles in this collection
Written by Dennis Le, Rebecca Alfred, and Savery Bakker

general

Can't Checkout

Steps to follow to get your checkout

Written by Savery Bakker
Updated over a week ago

Editing Your Organization's Profile

Written by Dennis Le
Updated over a week ago

Suggestions to troubleshoot your issue

Written by Dennis Le
Updated over a week ago

Resetting your trellis password

sometimes we forget!

Written by Dennis Le
Updated over a week ago

Adding your organization's description

Written by Dennis Le
Updated over a week ago

what are tax receiptable amounts? - HS

getting your donors tax receipts should be a breeze, here we'll explain how to set up tax receiptable amounts in minutes.

Written by Dennis Le
Updated over a week ago

what photo formats does trellis support?

PNG and JPEG all the way, baby!

Written by Dennis Le
Updated over a week ago

how email addresses are used in trellis

so you've popped an email address into the platform, but what exactly does it get used for?

Written by Dennis Le
Updated over a week ago

Canceling and refunding payments

Learn information on canceling or refunding a payment.

Written by Dennis Le
Updated over a week ago

can I change a registrants ticket?

bought the wrong ticket?

Written by Dennis Le
Updated over a week ago

How to Remove Tickets Button

Not selling tickets for your fundraiser? Here's how to remove that button on your page!

Written by Rebecca Alfred
Updated over a week ago

can I limit how many tickets a registrant can buy?

Written by Dennis Le
Updated over a week ago

pausing events or fundraisers

we'll walk you through how to temporarily pause your ongoing event or fundraiser.

Written by Dennis Le
Updated over a week ago

how do I archive my page?

archiving your page is easy, check it out below!

Written by Dennis Le
Updated over a week ago

how do I export my fundraiser's data? - HS

download your results from the trellis dashboard in a simplified format

Written by Dennis Le
Updated over a week ago

how do I know donor data will be secure on trellis? - HS

from SSL to AWS, your data is secure with trellis

Written by Dennis Le
Updated over a week ago