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Troubleshooting
Troubleshooting
find frequently asked questions here
16 articles in this collection
Written by
Dennis Le,
Rebecca Alfred,
and
Savery Bakker
general
Can't Checkout
Steps to follow to get your checkout
Written by
Savery Bakker
Updated over a week ago
Editing Your Organization's Profile
Written by
Dennis Le
Updated over a week ago
Suggestions to troubleshoot your issue
Written by
Dennis Le
Updated over a week ago
Resetting your trellis password
sometimes we forget!
Written by
Dennis Le
Updated over a week ago
Adding your organization's description
or updating!
Written by
Dennis Le
Updated over a week ago
what are tax receiptable amounts? - HS
getting your donors tax receipts should be a breeze, here we'll explain how to set up tax receiptable amounts in minutes.
Written by
Dennis Le
Updated over a week ago
what photo formats does trellis support?
PNG and JPEG all the way, baby!
Written by
Dennis Le
Updated over a week ago
how email addresses are used in trellis
so you've popped an email address into the platform, but what exactly does it get used for?
Written by
Dennis Le
Updated over a week ago
Canceling and refunding payments
Learn information on canceling or refunding a payment.
Written by
Dennis Le
Updated over a week ago
can I change a registrants ticket?
bought the wrong ticket?
Written by
Dennis Le
Updated over a week ago
Page Related
How to Remove Tickets Button
Not selling tickets for your fundraiser? Here's how to remove that button on your page!
Written by
Rebecca Alfred
Updated over a week ago
can I limit how many tickets a registrant can buy?
Written by
Dennis Le
Updated over a week ago
pausing events or fundraisers
we'll walk you through how to temporarily pause your ongoing event or fundraiser.
Written by
Dennis Le
Updated over a week ago
how do I archive my page?
archiving your page is easy, check it out below!
Written by
Dennis Le
Updated over a week ago
Data Related
how do I export my fundraiser's data? - HS
download your results from the trellis dashboard in a simplified format
Written by
Dennis Le
Updated over a week ago
how do I know donor data will be secure on trellis? - HS
from SSL to AWS, your data is secure with trellis
Written by
Dennis Le
Updated over a week ago