--- title: How to Log Into the Event and Sales Manager (ESM) description: The Event and Sales Manager (ESM) gives you access to the Check-In Tool, Sales Entry System, and FAN Quick Entry Tool. This article walks through how both volunteers and organizers can log in using the method that works best for them. --- [Skip to content](https://help.trellis.org/how-to-log-into-the-event-and-sales-manager-esm#main-content) English Show submenu for translations ![Trellis-MainLogo-AllWhite-01.png\]](https://help.trellis.org/hs-fs/hubfs/Trellis-MainLogo-AllWhite-01.png?height=40&name=Trellis-MainLogo-AllWhite-01.png) Open main navigation Close main navigation - English Show submenu for translations - [Raise an urgent issue (out of office hours)](https://formcrafts.com/a/urgentform) [Raise an urgent issue (out of office hours)](https://formcrafts.com/a/urgentform) Help & Learning - There are no suggestions because the search field is empty. 1. [Help & Learning](https://help.trellis.org/?hsLang=en) 2. [Check-In Tool](https://help.trellis.org/check-in-tool?hsLang=en) 3. [Introduction to the Check-In Tool](https://help.trellis.org/check-in-tool?hsLang=en#introduction-to-the-check-in-tool) # How to Log Into the Event and Sales Manager (ESM) ## The Event and Sales Manager (ESM) gives you access to the Check-In Tool, Sales Entry System, and FAN Quick Entry Tool. This article walks through how both volunteers and organizers can log in using the method that works best for them. **Pro Tip:** For the best experience, use the Check-In Tool on a laptop or tablet. If using the Check-In Tool on a smartphone, log in directly at **[esm.trellis.org/login](https://esm.trellis.org/login)** ### **How to Find the ESM** - To access the ESM, go to: **[esm.trellis.org/login](https://esm.trellis.org/login)** - This login page is separate from the main Trellis dashboard, so it's a good idea to bookmark it for easy access on event day. - You can also click the **ESM Icon** on the fundraiser card from the dashboard. ![](https://help.trellis.org/hs-fs/hubfs/Screenshot%202025-04-08%20at%208-43-33%E2%80%AFAM-png-1.png?width=371&height=386&name=Screenshot%202025-04-08%20at%208-43-33%E2%80%AFAM-png-1.png) ### **Two Ways to Log In** There are two login options for the ESM, depending on the type of user: #### **1. Organizer Login (Username and Password)** - Best for: **Organizers** - Use the same **username and password** you use to log into the main Trellis dashboard. - Click **“Organizer Login”** to enter your credentials. - If your password isn’t working, you can click **“Forgot password?”** to reset it. ![](https://help.trellis.org/hs-fs/hubfs/Screenshot%202025-04-08%20at%208-26-39%E2%80%AFAM-png-1.png?width=359&height=448&name=Screenshot%202025-04-08%20at%208-26-39%E2%80%AFAM-png-1.png) **Pro Tip:** If the Organizer login doesn’t work, you can switch to the Volunteer Login and send yourself a magic link instead. #### **2. Volunteer Login (Magic Link)** - Best for: **Volunteers** - Click **“Volunteer Login”** and enter your email address. - You’ll receive a magic login link by email. Click the link to access the ESM—no password required. **Magic link reminders:** - Links expire after **6 hours**. - Links can only be used **once**. - If you click an expired or used link, you’ll be prompted to send yourself a new one. ![](https://help.trellis.org/hs-fs/hubfs/Screenshot%202025-04-08%20at%208-26-45%E2%80%AFAM-png.png?width=357&height=458&name=Screenshot%202025-04-08%20at%208-26-45%E2%80%AFAM-png.png) ### **Logging in with Google** Both volunteers and organizers can also choose to log in using **Google**. This option is available on both login screens. ### **Troubleshooting and Permissions** - **Donors** cannot log in to the ESM. If a donor tries to log in, they will be blocked. - You **cannot create a new account** from the ESM login page. If someone cannot access the ESM, they will need to contact the **Organization Manager** to be granted permission. - It’s a good idea to have a backup plan in case a volunteer is unable to log in. Set up a shared **Fundraiser Manager account** ahead of time that can be used to access the ESM with a username and password if needed. Did that answer your question? If not, please vote no on this article and reach out to **support@trellis.org** - we would be happy to assist.   - [Admin & Reporting](https://help.trellis.org/admin-reporting?hsLang=en#main-content) - [Welcome to Trellis](https://help.trellis.org/admin-reporting?hsLang=en#welcome-to-trellis) - [Understanding Fees](https://help.trellis.org/admin-reporting?hsLang=en#understanding-fees) - [Understanding British Columbia Provincial Sales Tax](https://help.trellis.org/admin-reporting?hsLang=en#understanding-british-columbia-provincial-sales-tax) - [Reports & Exports](https://help.trellis.org/admin-reporting?hsLang=en#reports-exports) - [Troubleshooting](https://help.trellis.org/admin-reporting?hsLang=en#troubleshooting) - [Set Up and Manage Your Banking](https://help.trellis.org/set-up-and-manage-your-banking?hsLang=en#main-content) - [Add Your Banking Details](https://help.trellis.org/set-up-and-manage-your-banking?hsLang=en#add-your-banking-details) - [Understanding Your Payouts](https://help.trellis.org/set-up-and-manage-your-banking?hsLang=en#understanding-your-payouts) - 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[Event Participation Sync](https://help.trellis.org/raisers-edge-nxt-integration?hsLang=en#event-participation-sync) - [Sales Entry System (SES)](https://help.trellis.org/sales-entry-system-ses?hsLang=en) - [Check-In Tool](https://help.trellis.org/check-in-tool?hsLang=en#main-content) - [Introduction to the Check-In Tool](https://help.trellis.org/check-in-tool?hsLang=en#introduction-to-the-check-in-tool) - [Managing Attendees](https://help.trellis.org/check-in-tool?hsLang=en#managing-attendees) - [Event Day](https://help.trellis.org/check-in-tool?hsLang=en#event-day) - [Post-Event Management](https://help.trellis.org/check-in-tool?hsLang=en#post-event-management) - [Fund-a-Need](https://help.trellis.org/fund-a-need?hsLang=en#main-content) - [Set Up Your Fund-a-Need](https://help.trellis.org/fund-a-need?hsLang=en#set-up-your-fund-a-need) - [Manage Your Fund-a-Need](https://help.trellis.org/fund-a-need?hsLang=en#manage-your-fund-a-need) - [Manage Pledges Post-Event](https://help.trellis.org/fund-a-need?hsLang=en#manage-pledges-post-event) - 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