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How to Sync a Test Transaction to RE NXT

Learn how to manually sync your test transactions into RE NXT directly from your dashboard.

Once your Raiser's Edge NXT integration is connected and your integration settings are configured, you can sync test transactions into RE NXT to verify the data looks right before turning on auto-sync. You can trigger this sync yourself from your dashboard, no support request needed.

How to Sync a Test Transaction

  1. Make a few test transactions on your fundraiser using your information. Refer to this article for steps on how to complete a test checkout. 
  2. From your dashboard, go to Results > All Transactions.
  3. Find your test transactions, which will show a Not Synced status in the Sync Status column, and click the 3-dot menu.
  4. Click Sync to RE to start the sync.
  5. The sidebar will update to show an In Progress or Pending state while the sync runs. You'll receive an email when the sync is complete.

Screenshot 2026-07-08 at 10.25.02 AM

Please Note: Make sure your RE NXT integration is fully connected and your integration settings have been configured before syncing your test transaction.

You cannot stop or undo a sync once it has been started.

Frequently Asked Questions

Will I get notified when the sync is done?

Yes, you'll receive an email once the transaction finishes syncing, whether it succeeds or encounters an error.

What if my test transaction fails to sync?

The sidebar will show which step failed along with an error message. This article goes over how to troubleshoot and resync a failed or partial transaction.

Can we sync a real transaction if we have one already?

We recommend you use a test transaction to ensure everything is configured correctly before syncing real data.

How do we fix a synced transaction if it didn't sync as expected?

If the transaction failed or partially synced, you can update your settings and try resyncing it again. If the transaction fully synced (meaning it synced correctly according to the settings) then you will need to make any changes manually in RE NXT.

We forgot to set up the Events module so participants did not sync. Is there a way to sync that data afterwards?

Please submit a request via this form and we can assist.