Purchaser or Donor Support

• For Donors: Troubleshooting Common Checkout Issues
• How to Hard Refresh Your Browser or Clear Browsing Data
• Creating Your Donor Account and Adding Your Credit Card Details
• Raffle Purchases Require your Physical Location to be in the Province
• Paying for Unpaid Auction Item(s)
• How to Log In to Your Account as a Donor or Bidder
• How to Assign Event Tickets You Purchased to Your Guests
• Understanding Auction Fees: A Guide for Auction Bidders
• How to Delete Your Giving Account
• Get ready to attend an in-person event
• How to Donate Your Bid During a Silent Auction
• How to View Tickets That You’ve Been Assigned
• Why Provincial Sales Tax is Added to Auction Purchases in British Columbia
• Using a Passcode or Promo Code to Purchase Tickets
• How to View Your Bidding History
• How Fundraiser Purchases Appear on Your Bank Statement
• Accepted credit cards