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Raise an urgent issue (out of office hours)
Raise an urgent issue (out of office hours)
Help & Learning
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Help & Learning
Reports, Account, and Payouts
Reports, Account, and Payouts
FAQs for Financial Transactions Security on Trellis
Data Security on Trellis
How to Log In to Your Trellis Dashboard
How to Edit your Organization Info and Account Profile
How PST Works for Auction Items in British Columbia
How PST Works for Items for Sale in BC
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Exports
How to Update and Regenerate Tax Receipts
Understanding your Checkout Report
How to Download the All Transactions Export
How to View and Export Auction Participants
Learn About the Results Overview Dashboard
Payments
How to Set Up and Verify Your Stripe Connect Account
How to Change the Default Bank Account Connected
Why are my Payments Disabled?
How to Add a Lottery and Default Bank Account for Other Purchases
How to Manage and Edit Your Bank Details in Payments
Payouts
How Payouts Work on Trellis
How to Reconcile Your Payouts with Your Checkout Report
How to Use Multiple Bank Accounts for Payouts
Fees
Telling Donors about Fees
How Trellis Pricing Works
How To Pass Fees to Your Donors
Checkouts
How to View and Edit a Checkout
How to Use the Sales Entry System (SES)
How to Issue a Full or Partial Refund
How to Download the Merged SES Attachment PDF
How to View and Manage Donor Information and Transactions
How Trellis Receipt PDFs are Protected
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