Recent Changes May 2026 🎉

Added 🎉

• Ticket purchasers always sync as hosts of guests in RE NXT, even if the purchaser is not attending (such as a company). Learn more
• Make auction items visible or hidden. Hidden silent auction items don't appear in the Silent Auction Gallery page, nor the Silent Auction Preview section. Hidden Live Auction Items don't appear in the Live Auction Preview section. 
• Edit and delete the fundraiser footer section that says "Organized By: Organization Name"
• Items added to the attendee cart can now be added as pledges, so it counts towards inventory and can't be removed by the attendee.
• Added a new Attendee Bulk Upload export under Dashboard > Results > Exports for easier bulk uploading.
• Added an option to send the refund receipt and email to purchaser when issuing a refund.

Improved ✨

• Removed the Trellis colors from the Select Tickets / Items page to now be fundraiser branding and light grey.
• Custom field responses that are edited after purchase now sync to RE NXT, ensuring event participant data matches Trellis.
• Companies no longer sync to the best matching relationship on the individual in RE NXT. If no company matches the relationships, the integration searches all companies.
• Merge tags in emails prioritize using the attendee's name (if present), otherwise uses the name on the user account. This is to prevent donors from getting emails addressed incorrectly if their account has the wrong name.
• Custom fields can now be reordered so they appear in the checkout in the same order as the builder.
• Custom fields can now be duplicated, which is handy when custom fields apply to all the same tickets/items.
• Sold out items for sale are no longer available to be added to attendee carts, helping you manage your item inventory.
• Added new offline transaction payment methods – Bank Transfer, Donor Advised Fund, and Debit, giving you more options to track payments
• Image quality increased across the builder by reducing auto-compression
• Winning bid information has been added to the Auction Items export, for an easy way to see results of each item.
• Made language in purchase confirmation emails around logging into account less fundraiser-driven.
• Never match to deceased constituents in RE NXT.

Coming Soon 📣

• Updated RE NXT constituent match logic with a 98% accuracy rate

• Adding a way to trigger syncing transactions to RE NXT directly from the dashboard, as well as seeing why a transaction failed or partially synced.

• Adding a way to disable gift syncing for attendee bulk uploads.