1. Help & Learning
  2. Purchaser or Donor Support

Using a Passcode or Promo Code to Purchase Tickets

If you’ve received a passcode or promo code from the organization you're supporting, you’re just a few clicks away from unlocking your special ticket options or discounts. Here's how to use each:

How to Use a Passcode

If the event organizer provided you with a passcode, it may unlock custom ticket options just for you. Here’s how to use it:

  1. Head to the event’s fundraising page.

  2. Enter your passcode when prompted to reveal your exclusive ticket options.

  3. Select your tickets and continue through checkout to complete your purchase.

 

How to Use a Promo Code

Got a promo code for discounted tickets? Follow these steps:

  1. Visit the event’s fundraising page.

  2. Choose your ticket(s) and add them to your cart.

  3. At checkout, enter your promo code in the designated field.

  4. Click Apply to activate your discount.

  5. Complete your purchase as usual.

 

If you run into any issues or have questions, the event organizer is your best point of contact—but we’re always here to help too.