Automated Events Ticketing Donor Communication Preview

Purchasing Event Tickets

After a donor completes their ticket purchase, they’ll see a confirmation webpage and receive an automated email with attachments.

The donor’s email will include:

1. Itemized Receipt: a standard checkout receipt with a breakdown of what was purchased

2. Event Ticket PDFs: event tickets that can be printed and scanned at check-in

3. Tax Receipt: a compliant tax receipt PDF generated using your configured template (if enabled and eligible)

4. Custom PDF Attachment: your own image or attachment you can add to an event ticket in the editor.

 

Example confirmation webpage:

Example confirmation email:

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Example Event Attachments

1. Itemized Receipt (PDF)

A summary of the transaction including items purchased, payment details, and totals.

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2. Event Ticket (PDF)

Each ticket includes:

• Event name, date, and time

• Ticket type and attendee information

• A QR code that can be used with the Check-In Tool (learn more)

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3. Tax Receipt (PDF)

If tax receipting is enabled, donors will receive a CRA-compliant receipt for eligible amounts. This receipt is automatically generated using your tax receipt template.

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4. Custom Event Ticket Attachment

This is customizable by your organization and can include event info, FAQs, or sponsor messages.

Frequently Asked Questions

Q: Can we disable the event ticket PDF from being generated and send our own custom attachment as the ticket?

Yes, which will give you greater control over the design of the tickets and the information communicated to guests. However this does mean that the tickets won't be unique, have guest names, or QR codes. Check out this article to learn more. 

Q: Can we customize the messages on the purchase confirmation webpage and email?

Yes, please see this article for more.

Q: Can we customize the information that appears on the itemized receipt?

No, the itemized receipt is generated by our system and is not customizable.

 

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