Automated Events Ticketing Donor Communication Preview

This article provides a preview of the automated emails and attachments your donors receive when purchasing event tickets through Trellis.

Purchasing Event Tickets

After a donor completes their ticket purchase, they’ll see a confirmation and receive an automated email with attachments.

The donor’s email will include:

• Checkout Receipt

• Event Ticket

• Tax Receipt (if enabled)

• Custom PDF Attachment (if configured by your organization) 

Below is the confirmation the donor will see when they complete their purchase. 

Below is the automated email the donor will receive when they complete their purchase.

Checkout Receipt (PDF)

A summary of the transaction including items purchased, payment details, and totals.

Custom PDF for Attendees

This is customizable by your organization and can include event info, FAQs, or sponsor messages.

Tax Receipt (PDF)

If tax receipting is enabled, donors will receive a CRA-compliant receipt for eligible amounts. This receipt is automatically generated using your tax receipt template.

Event Ticket (PDF)

Each ticket includes:

• Event name, date, and time

• Ticket type and attendee information

• A QR code for check-in (if your organization is using the Trellis Check-In App)

Each event ticket PDF includes a unique QR code if you have enabled the Check-In App. Want to learn more about QR codes and how they work with the check-in process? Click here to read the article.