How to Add an Attendee in the Check-in Tool

This article walks you through how to add new attendees directly from the Check-In Tool and complete their purchase either online or offline. This is helpful when guests arrive at the door or when pre-assigned tickets haven’t been entered yet.

Add a New Attendee

• Navigate to the Check-In Tool from your Dashboard.

• Click Add Attendee from the left-hand side.

• Select the appropriate ticket type.

• Enter the attendee’s details.
  Only the fields marked with an asterisk (*) are required.

• Click Add Attendee or Add & Check-In Attendee depending on whether they are arriving now.

Collecting Payment (Credit Card)

If you're collecting payment online with a credit card:

• Search for the attendee by name, email address, table number, etc.

• Click Add to Cart.

• Click Add Purchasable and select whether the donor is covering fees.

• Collect credit card details and click Complete Purchase.

Collecting Payment (Offline)

If you’re accepting cash, cheque, or other offline payment:

• Search for the attendee by name, email address, table number, etc.

• Click Add to Cart.

• Click Add Purchasable and select whether the donor is covering fees.

• Click the three dots beside the item in the cart and select Mark as Paid.

What the Attendee Receives

Once the purchase is complete, the attendee will receive:

• A confirmation email

• Their event ticket (if ticket emails are toggled on in your settings)