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How to Add an Attendee Directly to the Check-in Tool

This article walks you through how to add new attendees directly from the Check-In Tool. This is helpful when guests arrive at the door or when pre-assigned tickets haven’t been entered yet.

The Add Attendee function lets you register guests directly from the Check-In Tool. This is useful for walk-in guests, complimentary seats (such as sponsor tables), or attendees paying by cash or cheque.

How to Add an Attendee

  1. Navigate to the Check-In Tool from your Dashboard.
  2. Click Add Attendee in the upper left-hand corner.
  3. Select the appropriate ticket type.
  4. Enter the attendee's details. Only fields marked with an asterisk (*) are required.
  5. Click Add Attendee or Add & Check-In depending on whether the guest is arriving now.

 

Once added, an offline transaction is created for the attendee, the ticket price counts toward thermometers and activity rolls, and the attendee can receive checkout attachments such as receipts and event tickets.

If the attendee needs to pay by credit card, use the Sales Entry System instead of Add Attendee — it's the faster and more accurate path for card payments.

Frequently Asked Questions

Will the attendee be charged when I add them this way?

No. Adding an attendee through the Check-In Tool creates an offline transaction only. The attendee will not be charged automatically. If they need to pay by credit card, use the Sales Entry System instead.

Related Articles

How to Use the Sales Entry System (SES)

 

Need Help?

If you have questions or need assistance, reach out to our Product Engagement Team via the blue chat icon or email support@trellis.org.