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How to Resend Event Ticket PDFs

Learn how to manually resend a PDF ticket to an attendee directly from your dashboard or the Check-In Tool.

Resending from the Dashboard

  1. From your dashboard, navigate to Results > All Transactions.
  2. Select your fundraiser from the dropdown in the top-right corner.
  3. Search for the attendee.
  4. Click the three-dot menu on the right side of their row.
  5. Select Resend PDF.

Screenshot 2026-06-03 at 1.43.50 PM

 

Resending from the Check-In Tool

  1. Open the Check-In Tool.
  2. Click Edit Attendee on the relevant ticket holder.
  3. Scroll to the bottom of the page.
  4. Check the Send confirmation and ticket to attendee checkbox.
  5. Click Save to trigger the email.

 

Note: You don't need to make any changes to the attendee's information — simply check the box and click Save.

Frequently Asked Questions

What does the resent ticket email look like?

The attendee will receive the same confirmation email as the original, with the PDF ticket attached. 

Can I resend tickets in bulk?

Create a Messaging Campaign with Event Ticket PDFs attached. This article goes over how to create a campaign in further detail.

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Need Help?

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