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How to Use Rapid Check-In with QR Code Scanning

Rapid Check-In lets you get attendees through the door fast, without collecting personal information.

Rapid Check-In skips the prompt to gather attendee details during check-in. It's ideal for non-seated events, where you just need to confirm a guest has a ticket, not collect their information.

Rapid Check-In can be used in tandem with our QR Code Scanning feature, which allows you to scan the QR code on an event ticket to quickly find and check-in the attendee. 

Please Note: If you're hosting a seated event, like a gala, and need to collect attendee information or save payment methods, use our regular check-in process instead. See these articles:

  1. Getting Started with the Check-In Tool
  2. How to Check In and Manage Attendees
  3. Template: Volunteer Check-In Instructions

How to Enable Rapid Check-In

  1. From your Fundraiser Builder, go to Check-In Tool from the left-hand menu.
  2. Enable the Rapid Check-In toggle.
  3. Click Publish to confirm the change.

 

Heads Up! With Rapid Check-In enabled, volunteers won't be prompted to collect contact info or credit card details. Attendees with a phone number on file will still receive a Sign-In Link.

How to Check In Attendees with Rapid Check-In

  1. Go to your fundraiser's Check-In Tool, either from the dashboard or at esm.trellis.org.
  2. Search for the attendee, or click Scan Ticket to open the QR code scanner if guests have their tickets on hand.

  3. Position the QR Code scanner over the QR code on the ticket.
  4. The scanner then "clicks" the Check-In button for that attendee, the same as if you had found them in the check-in tool manually.
  5. A success popup confirms the attendee is checked in. No prompt for contact info or payment details will appear.
  6. Move on to the next attendee.

Frequently Asked Questions

Do I have to use Rapid Check-In to use the QR code scanner?

No. The QR code scanner is always available in the Check-In Tool, even during a regular check-in process. It also works on laptops with a webcam.

Will attendees receive any communication when checked in?

Attendees with a phone number on file get a welcome text with a link to your fundraiser. Attendees without a phone number on file receive no communication.

We're hosting a gala but still want fast check-in. Can we use Rapid Check-In?

You should only use Rapid Check-In if you do not need to collect attendee information. Typically for galas, it is important to know everyone who attends, and ensure they are seated at a table. Our regular check-in process is designed to reduce friction at registration when collecting guest info.

How many volunteers do we need at registration for Rapid Check-In?

For ticket scanning only, plan for 1 volunteer per 75-100 attendees. If volunteers are also handing out gifts or other items, consider 1 volunteer per 50 attendees.

What happens if the same QR code is scanned twice?

The system doesn't track prior scans. Each scan simply triggers the check-in process again.

Related Articles

Need help?

Reach out to our Product Engagement Team via the blue chat icon or by emailing support@trellis.org.