If you need to get attendees through the door quickly and do not care about personal information, you can use our Rapid Check-In feature with QR code scanning to make registration a breeze.
When you use the Rapid Check-In feature, our Check-In Tool will not prompt volunteers to gather personal information on attendees when they are checked in. This is ideal for non-seated events, where you do not need all guest information, just confirmation that they have a ticket to enter.
Rapid Check-In can be used in tandem with our QR Code Scanning feature, which allows you to scan the QR code on an event ticket to quickly find and check-in the attendee.
Please Note:
If you are hosting a seated event, such as a gala, where you want to gather attendee information and save payment methods, please check out these articles instead:
How to Enable Rapid Check-In
- From your Fundraiser Builder, go to Fundraiser Settings > Check-In Tool
- Enable the Rapid Check-In toggle
- When enabled:
- Volunteers will not be prompted to collect contact information or credit card details from attendees.
- Sign-In Links will still be sent to attendees that have phone numbers on file.
- Publish your fundraiser to confirm settings change.
How to Check-In Attendees with Rapid Check-In
- Go to your fundraiser's Check-In Tool, either from the dashboard or at esm.trellis.org
- Search for the attendee you would like to check-in.
- If you have instructed guests to bring their event tickets (physical or digital), click "Scan Ticket" to open the QR code scanner.
- Position the QR Code scanner over the QR code on the ticket.
- The scanner then "clicks" the Check-In button for that attendee, the same as if you had found them in the check-in tool manually.
- When the attendee is checked-in, you will see a success popup at the bottom of the screen, indicating the attendee was checked-in.
- Volunteers will not be prompted to get contact information or save credit cards.
- The volunteer can then move on to the next attendee.
Frequently Asked Questions
Q: Do I have to use Rapid Check-In to use the QR code scanner?
A: No, the QR code scanner is always available in the Check-In Tool, even for a regular check-in process. The scanner is also available on laptop, if your laptop has a web camera.
Q: Will my attendees receive any communication when checked in?
A: If the attendee has a phone number on file, they will receive a welcome text once they are checked in, with a link to your fundraiser. If they do not have a phone number on file, they will not receive any communication.
Q: We are doing a gala, but we still need to get attendees through the door as quickly as possible. Is Rapid Check-In an option?
A: You should only use Rapid Check-In if you do not need to collect attendee information. Typically for galas, it is important to know everyone who attends, and ensure they are seated at a table. Our regular check-in process is designed to reduce friction at registration when collecting guest info.
Q: How many volunteers do we need at registration if we are doing Rapid Check-In?
A: If your check-in is purely scanning tickets and admitting attendees through the door, we recommend 1 volunteer per every 75-100 attendees. If there is another action happening during registration (handing out gifts or other items), then you may want to consider 1 volunteer per every 50 attendees, depending on those actions.
Q: What happens if the same QR code is scanned more than once?
A: Our system currently does not track whether or not a QR code was scanned, it simply triggers the check-in process.
Need help?
Reach out to our Product Engagement Team via the blue chat icon or by emailing support@trellis.org.