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Learn About the Results Overview Dashboard

Learn how the Results Overview page calculates your fundraiser's results.

The Results Overview page shows high level results for a specific fundraiser. It's designed to highlight the same data found in your All Transactions Export, so you can review your numbers without downloading a report. This article explains how each value on the page is calculated.

The Overview Section

The overview section tells you how your fundraiser is doing at a glance. It includes two values: Total Processed and Net Processed.

Total Processed

This is the total processed after refunds and discounts. 

Includes:

  • Credit card purchases, for the amount the donor paid after discounts
  • Fees covered by donors
  • Offline purchases (cash, cheque, offline card, other) processed through the Event and Sales Manager
  • Unpaid silent auction items
  • Auction Additional Fees, which are fees organizations can add to individual auction items
  • Provincial Sales Tax (British Columbia only)

Does not include:

  • Unpaid pledges
  • Pre-Seeded Donations
  • Any purchasable left in a donor's cart, except for unpaid silent auction items

Net Processed

This value is the Total Processed minus Transaction Fees. 


How Donor-Covered Fees Appear in the Results

If a donor covers the fees, the Results Overview page shows the percentage fee on the corresponding driver, and the flat transaction fee in the bottom row.

For example, if a donor purchases a $100 ticket and covers the $2.82 in fees:

  • Total Processed for Event Tickets shows $102.51
  • Total Processed for Flat Transaction Fees shows $0.31

If a donor does not cover the fees, for that same $100 ticket:

  • Total Processed for Event Tickets shows $100, and Net Processed shows $97.25
  • Total Processed for the flat transaction fee shows $0, and Net Processed shows -$0.30

When donors cover the fees, the system charges slightly more than the transaction fee rate in your contract. This is because Stripe charges its fee on the entire processed amount, including the amount the donor adds to cover the fee. This ensures you still receive the full amount intended.

Need help?

Please reach out to our Product Engagement Team at support@trellis.org and we would be happy to assist.