Resources for a Successful Fundraiser
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      2. Resources for a Successful Fundraiser

      What’s Included in Day-of Event Online Support

      Online support for the day-of your event is only available for organizations on a Pro Plus and Enterprise plan for an additional fee if mentioned in your contract.

      Pre-Event

      • To secure your online support, it must be requested, and an invoice (if online support is not included in your plan) must be sent two months prior to your event.
      • The Trellis team member providing online support will join your pre-event check-in meeting to meet you and review the event plan with you.
        • Please come prepared with a schedule of your event.

      During Event

      • Support and answer any Trellis-related questions that check-in volunteers have about the Check-in Tool.
      • Support and answer any Trellis-related questions regarding the silent auction, ERS raffle, or items for sale.
      • Support and answer any Trellis-related questions during your Fund-a-Need (FAN) and live auction.
      • Support and answer any Trellis-related questions during event checkout.
      • If any issues arise throughout the evening, help troubleshoot, find suitable workarounds, and resolve the issue as promptly as possible.

      But Why Email? Why Not a Call?
      There are a couple of reasons why we prefer emails over calls:

      1. Events can be loud — It's often hard to hear or communicate during events due to noise levels.
      2. Email provides a paper trail — This makes it easier to share images, screenshots, or attachments if necessary.
      3. More detailed communication — Emails help capture more information, making it easier to troubleshoot your issues and provide a prompt solution or workaround with less back-and-forth communication.

      What Online Support Does Not Include

      • Please note that having our team provide online support does not release you from any technical issues. If problems arise, our team will work with you as quickly as possible to mitigate them and provide suitable workarounds. However, there may not always be a suitable fix or solution available on Trellis.
      • Our team is not responsible for providing technology or Wi-Fi for your event. It is expected that your organization will supply all technology and Wi-Fi. Our team will bring their own devices to troubleshoot any issues.