--- title: Preview Raffle Receipts and Tickets description: See examples of the emails donors receive when purchasing raffle tickets on Trellis. --- [Skip to content](https://help.trellis.org/automated-raffle-donor-communication-preview#main-content) English Show submenu for translations ![Trellis-MainLogo-AllWhite-01.png\]](https://help.trellis.org/hs-fs/hubfs/Trellis-MainLogo-AllWhite-01.png?height=40&name=Trellis-MainLogo-AllWhite-01.png) Open main navigation Close main navigation - English Show submenu for translations - [Raise an urgent issue (out of office hours)](https://formcrafts.com/a/urgentform) [Raise an urgent issue (out of office hours)](https://formcrafts.com/a/urgentform) Help & Learning - There are no suggestions because the search field is empty. 1. [Help & Learning](https://help.trellis.org/?hsLang=en) 2. [Raffles & 50/50](https://help.trellis.org/raffles-50-50?hsLang=en) 3. [Donor Experience](https://help.trellis.org/raffles-50-50?hsLang=en#donor-experience) # Preview Raffle Receipts and Tickets ## See examples of the emails donors receive when purchasing raffle tickets on Trellis. ### **Overview of the Donor Experience** Donors will visit your raffles page to select their raffle tickets and complete their purchase.  ![](https://help.trellis.org/hs-fs/hubfs/Screenshot%202026-09-29%20at%208-12-14%E2%80%AFAM-png-1.png?width=2308&height=1130&name=Screenshot%202026-09-29%20at%208-12-14%E2%80%AFAM-png-1.png) After their purchase, they will be emailed an itemized receipt and copies of their raffle tickets. If they made an additional donation and you have tax receipting enabled, they will also receive a copy of their tax receipt. ### **After Purchasing Raffle Tickets** The purchaser will receive their itemized receipt and their raffle tickets. These files are also linked on the purchase confirmation page, under **Checkout Attachments.** #### **Purchase Confirmation Page:** ![](https://help.trellis.org/hs-fs/hubfs/Screenshot%202026-09-29%20at%208-14-34%E2%80%AFAM-png.png?width=2852&height=1408&name=Screenshot%202026-09-29%20at%208-14-34%E2%80%AFAM-png.png) #### **Sample Itemized Receipt (PDF):** **![](https://help.trellis.org/hs-fs/hubfs/NicoForester-checkout-ns5PQ7MSLQ3-itemized-2026-09-29T15-13-56-207Z-png.png?width=468&height=669&name=NicoForester-checkout-ns5PQ7MSLQ3-itemized-2026-09-29T15-13-56-207Z-png.png)** #### **Sample Raffle Ticket (PDF):** ### ![](https://help.trellis.org/hs-fs/hubfs/raffle-tickets-aug-gala-2026-5050-b1vvQ21sLHr-png-1.png?width=551&height=656&name=raffle-tickets-aug-gala-2026-5050-b1vvQ21sLHr-png-1.png) ### **After the Winner is Drawn** The winning ticket is selected and displayed on the fundraiser page. ![](https://help.trellis.org/hs-fs/hubfs/Screenshot%202026-09-29%20at%208-19-43%E2%80%AFAM-png.png?width=1928&height=902&name=Screenshot%202026-09-29%20at%208-19-43%E2%80%AFAM-png.png) Trellis does *not* contact or pay the winner directly. It is the **organization’s responsibility** to: - Contact the winner - Arrange prize transfer - Issue the payment --- ### **Frequently Asked Questions** #### **What happens if a raffle ticket purchase is refunded?** The purchaser receives a refund email with an updated itemized receipt and their raffle ticket with a voided watermark automatically. #### **Can we customize the messaging sent to raffle ticket purchasers?** You can customize the thank you message that appears on the confirmation page and the confirmation email. [Learn more](https://help.trellis.org/how-to-setup-thank-you-message?hsLang=en) #### **Can we customize the raffle ticket design?** No, it is not possible to customize the raffle ticket design.  - [Admin & Reporting](https://help.trellis.org/admin-reporting?hsLang=en#main-content) - [Welcome to Trellis](https://help.trellis.org/admin-reporting?hsLang=en#welcome-to-trellis) - [Understanding Fees](https://help.trellis.org/admin-reporting?hsLang=en#understanding-fees) - [Understanding British Columbia Provincial Sales Tax](https://help.trellis.org/admin-reporting?hsLang=en#understanding-british-columbia-provincial-sales-tax) - [Reports & Exports](https://help.trellis.org/admin-reporting?hsLang=en#reports-exports) - [Troubleshooting](https://help.trellis.org/admin-reporting?hsLang=en#troubleshooting) - [Set Up and Manage Your Banking](https://help.trellis.org/set-up-and-manage-your-banking?hsLang=en#main-content) - [Add Your Banking Details](https://help.trellis.org/set-up-and-manage-your-banking?hsLang=en#add-your-banking-details) - 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