Automated Raffle Donor Communication Preview

This article outlines the automated emails donors receive when purchasing raffle tickets on Trellis. Each email includes important documents related to their purchase.

After Purchasing Raffle Tickets

• Donors complete their raffle ticket purchase at checkout.

• After checkout, donors receive a confirmation email with PDF two attachments:

  • Official Raffle Ticket

  • Checkout Receipt

  

Sample Checkout Receipt (PDF):

Sample Raffle Ticket (PDF):

If a Raffle Ticket Purchase is Refunded

• Donors receive an email notifying them that their raffle ticket purchase has been voided.

• The email includes a copy of their voided raffle ticket.

Sample Voided Raffle Ticket (PDF):

After the Winner is Drawn

• The winning ticket is selected and displayed on the fundraiser page.

• Important: Trellis does not contact or pay the winner directly.

  • It is the organization’s responsibility to:

    • Contact the winner

    • Arrange prize transfer

    • Issue the payment