Help & Learning
Raise an urgent issue (out of office hours)
Using Different Fundraising Drivers
New Features!
Getting Started
Onboarding: Tour around Trellis
General
Using Different Fundraising Drivers
Event Tickets
Silent & Live Auctions
Raffles & 5050s
Donation Options
Items for Sale
Live Event
Check-in Tool
Fund A Need
Customizing Fundraiser Settings & Design
Branding and Customization
Messaging
Reports, Account, and Payouts
Exports
Payments
Payouts
Fees
Checkouts
Purchaser or Donor Support
Resources for a Successful Fundraiser
Troubleshooting
Platform Outages
FAQs
Raiser's Edge Integration
Integration Set Up
How the Integration Works
Internal Knowledge Base
Administration Documentation
Back to home
Help & Learning
Using Different Fundraising Drivers
New Features!
Getting Started
Onboarding: Tour around Trellis
General
Using Different Fundraising Drivers
Event Tickets
Silent & Live Auctions
Raffles & 5050s
Donation Options
Items for Sale
Live Event
Check-in Tool
Fund A Need
Customizing Fundraiser Settings & Design
Branding and Customization
Messaging
Reports, Account, and Payouts
Exports
Payments
Payouts
Fees
Checkouts
Purchaser or Donor Support
Resources for a Successful Fundraiser
Troubleshooting
Platform Outages
FAQs
Raiser's Edge Integration
Integration Set Up
How the Integration Works
Internal Knowledge Base
Administration Documentation
Using Different Fundraising Drivers
Event Tickets
Checklist to Launch your Ticketed Event with Trellis
How to Monitor your Event Ticket Sales
How to contact your waitlist
How to Remove Tickets Button
How to Request an Attendee Bulk Upload for the Check-In Tool
Automated Events Ticketing Donor Communication Preview
Checklist in launching your Virtual Event!
Testing your Ticket or Items for Sale Purchase
How to view and edit tickets that someone else assigned to me
How to use a complimentary ticket
How to Set Up Your Event Tickets
How to Use Passcodes to Reveal Hidden Tickets
How to Add Offline Table Purchases to Trellis so Purchasers can Reassign Tickets
How to Reserve Event Tickets on Trellis for Unpaid Guests
How to Reserve Event Tickets for Unpaid Tables
See more
Silent & Live Auctions
How to Set Up Your Silent Auction
Checklist: Get Ready to Launch your Silent Auction
How Overtime Bidding Works for Silent Auctions
How to Send an Auction Bulk Upload Request
How to Wrap Up Your Silent Auction and Confirm Winners
How to Export Your Auction Reports
How Payments Are Processed for Silent Auctions (Auction Autopay)
How to Manage my Auction Bids and Bidders
My auction has unpaid items, what's next?
How to Issue Tax Receipts for Silent and Live Auction Item Winners
How Auction Minimum Bidding Increments Work
Bidding Anonymously
Automated Bidding
FAQ for Fundraiser: Silent Auctions
FAQs for your Silent Auction Participants
How to Extend Your Silent Auction
How to Generate and Download Your Auction Printouts
How To Preview Your Silent Auction
Why do I see the same bid amount from different bidders?
How to Process Payments for your Live Auction Using Trellis
How to Set Up Your Live Auction
How to Merge Auction Items
Adding an Auction Preview to your Homepage
Preview the Silent Auction Email and SMS Notifications to Donors
See more
Raffles & 5050s
Trellis Raffles & 50/50s Process
Checklist in launching your Raffle with Trellis
How to Calculate the Number of Tickets Available for Raffle Ticket Packs
The difference between a shared drum of tickets vs. a separate drum of tickets for each draw/prize
Seeded Pot vs Base Payout(Guaranteed payout)
Benefits of Adding Early Bird Draws
How to Edit Your Raffles Page
How to Enable Donations for Your Raffle
How to draw your raffle winner(s)
Exporting Raffle Results & Reports
How to Create a Raffle or 50/50 Ticket Breakdown Report
Automated Raffle Donor Communication Preview
How to sell raffle tickets in your event
Raffle tickets are not sent/received
British Columbia: Is your raffle going to be audited?
Recommended Guidelines After Your Raffle or 50/50 is Published
Trellis Pre-Onboarding Raffle Kit
Alberta Pre-Onboarding Raffle Kit
British Columbia Pre-Onboarding Raffle Kit
Manitoba Pre-Onboarding Raffle Kit
New Brunswick Pre-Onboarding Raffle Kit
Nova Scotia Pre-Onboarding Raffle Kit
Ontario Pre-Onboarding Raffle Kit
Saskatchewan Pre-Onboarding Raffle Kit
Applying for Meta or Facebook Advertising for Your Raffle or 50/50
Running Staff Lotteries on Trellis
How to Sell In-Person or Cash Canadian Raffle Tickets Through the Sales Entry System (SES)
Running a Raffle in the United States
See more
Donation Options
How to set up Donations
How to Use Pre-Seeded Donations to Add Outside Funds to Your Thermometer
Automated Donations Donor Communication Preview
How to Use the Fund-A-Need Quick Entry Tool
Items for Sale
Setting up Items on Trellis
Automated Items for Sale Communication Preview
Adding Multiple Items for Sale Sections on Your Fundraising Page
How to Set Up Buy Now, Pay Later for Items for Sale
How to Manage Your Pledges After an Event
See more
Live Event
How to find the Donation Totalizer
How to Use Pledging During a Live Event
How to Participate in the Fund-A-Need and Live Auction as a Donor
Check-in Tool
Getting Started with Check-In Tool
How to Check In and Manage Attendees Using the Check-In Tool
How to Send Log In Links from the Check-In Tool to Attendees
How to Assign Volunteers to Check-In your Attendees
How to Manage an Attendee's Cart from the Check-In Tool
How to Use a Mobile Device to Scan Credit Cards on iPhone
How to Send Attendees Their Table Numbers
How to Log Into the Event and Sales Manager (ESM)
How to Add an Attendee in the Check-in Tool
Template: Volunteer Check-In Instructions
See more
Fund A Need
How to Manage VIP Donors and Disable Auto-Charges in Fund-A-Need (FAN)
How to Set Up an Online Fund-a-Need
