Help & Learning
Raise an urgent issue(out of office hours)
Using Different Fundraising Drivers
New Features!
Checkout
Getting Started
Onboarding: Tour around Trellis
General
Using Different Fundraising Drivers
Event Tickets
Silent & Live Auctions
Raffles & 5050s
Donation Options
Items for Sale
Live Streaming
Check-in Tool
Fund A Need
Customizing Fundraiser Settings & Design
Branding and Customization
Messaging
Reports, Account, and Payouts
Exports
Payments
Payouts
Fees
Checkouts
Purchaser or Donor Support
Resources for a Successful Fundraiser
Troubleshooting
Platform Outages
FAQs
Internal Help Desk
Raffles
Raiser's Edge Integration
Integration Set Up
How the Integration Works
Back to home
Help & Learning
Using Different Fundraising Drivers
New Features!
Checkout
Getting Started
Onboarding: Tour around Trellis
General
Using Different Fundraising Drivers
Event Tickets
Silent & Live Auctions
Raffles & 5050s
Donation Options
Items for Sale
Live Streaming
Check-in Tool
Fund A Need
Customizing Fundraiser Settings & Design
Branding and Customization
Messaging
Reports, Account, and Payouts
Exports
Payments
Payouts
Fees
Checkouts
Purchaser or Donor Support
Resources for a Successful Fundraiser
Troubleshooting
Platform Outages
FAQs
Internal Help Desk
Raffles
Raiser's Edge Integration
Integration Set Up
How the Integration Works
Using Different Fundraising Drivers
Event Tickets
Checklist to Launch your Ticketed Event with Trellis
How to Monitor your Event Ticket Sales
How to contact your waitlist
How to Remove Tickets Button
How to Request an Attendee Bulk Upload for the Check-In Tool
Automated Events Ticketing Donor Communication Preview
Checklist in launching your Virtual Event!
Testing your Ticket or Items for Sale Purchase
Get ready to attend an in-person event
How to view and edit tickets that someone else assigned to me
How to use a complimentary ticket
How to Set Up Your Event Tickets
How to Use Passcodes to Reveal Hidden Tickets
How to Add Offline Table Purchases to Trellis so Purchasers can Reassign Tickets
See more
Silent & Live Auctions
How to Set Up Your Silent Auction
Checklist in launching your Silent Auction using Trellis
How to enable Overtime Bidding
How Overtime Bidding Works for Silent Auctions
How to Send an Auction Bulk Upload Request
How to Wrap Up Your Auction
How to Export Your Auction Reports
Auctions Autopay
How to Manage my Auction Bids and Bidders
My auction has unpaid items, what's next?
Tax Receipting for Auctions
How Auction Minimum Bidding Increments Work
Bidding Anonymously
Automated Bidding
FAQ for Fundraiser: Silent Auctions
FAQs for your Silent Auction Participants
How to Extend Your Silent Auction
How to Generate and Download Your Auction Printouts
How To Preview Your Silent Auction
Why do I see the same bid amount from different bidders?
How to Process Payments for your Live Auction Using Trellis
How to Set Up Your Live Auction
How to Merge Auction Items
Adding an Auction Preview to your Homepage
Preview the Silent Auction Email and SMS Notifications to Donors
See more
Raffles & 5050s
Trellis Raffles & 50/50s Process
Checklist in launching your Raffle with Trellis
How to calculate the number of available bundles for your ticket tiers
The difference between a shared drum of tickets vs. a separate drum of tickets for each draw/prize
Seeded Pot vs Base Payout(Guaranteed payout)
Benefits of Adding Early Bird Draws
What to Display on your Raffle Page
Setting up tax receiptable donations on top of raffles
How to draw your raffle winner(s)
Exporting Raffle Results & Reports
How to Create a Raffle or 50/50 Ticket Breakdown Report
Automated Raffle Donor Communication Preview
How to sell raffle tickets in your event
Raffle tickets are not sent/received
British Columbia: Is your raffle going to be audited?
Recommended Guidelines After Your Raffle or 50/50 is Published
Trellis Pre-Onboarding Raffle Kit
Alberta Pre-Onboarding Raffle Kit
British Columbia Pre-Onboarding Raffle Kit
Manitoba Pre-Onboarding Raffle Kit
New Brunswick Pre-Onboarding Raffle Kit
Nova Scotia Pre-Onboarding Raffle Kit
Ontario Pre-Onboarding Raffle Kit
Saskatchewan Pre-Onboarding Raffle Kit
Applying for Meta or Facebook Advertising for Your Raffle or 50/50
Running Staff Lotteries on Trellis
How to Sell In-Person or Cash Canadian Raffle Tickets Through the Sales Entry System (SES)
See more
Donation Options
How to set up Donations
How to add donations/funds raised outside of Trellis
Automated Donations Donor Communication Preview
How to Use the Fund-A-Need Quick Entry Tool
Items for Sale
Setting up Items on Trellis
Automated Items for Sale Communication Preview
Adding Multiple Items for Sale Sections on Your Fundraising Page
How to Set Up Buy Now, Pay Later for Items for Sale
How to Manage Your Pledges After an Event
See more
Live Streaming
How to find the Donation Totalizer
Showcasing your Fundraising Page During your Event
How to Set Up an Online Fund-a-Need
How to Use Pledging During a Live Event
How to Participate in the Fund-A-Need and Live Auction as a Donor
See more
Check-in Tool
Getting Started with Check-In Tool
How to Check-in and Manage Attendees Using the Check-In Tool
How to use the Giving Links in the Check-In Tool to quickly sign guests into their accounts
How to Assign Volunteers to Check-In your Attendees
How to Manage an Attendee's Cart from the Check-In Tool
See more
Fund A Need
How to Manage VIP Donors and Disable Auto-Charges in Fund-A-Need (FAN)
