Help & Learning
Raise an urgent issue (out of office hours)
Purchaser or Donor Support
Getting Started
Onboarding: Tour around Trellis
General
Using Different Fundraising Drivers
Event Tickets
Silent & Live Auctions
Raffles & 5050s
Donation Options
Items for Sale
Live Event
Check-in Tool
Fund A Need
Customizing Fundraiser Settings & Design
Branding and Customization
Messaging
Reports, Account, and Payouts
Exports
Payments
Payouts
Fees
Checkouts
Purchaser or Donor Support
Resources for a Successful Fundraiser
Troubleshooting
Platform Outages
FAQs
Raiser's Edge Integration
Integration Set Up
How the Integration Works
Back to home
Help & Learning
Purchaser or Donor Support
Getting Started
Onboarding: Tour around Trellis
General
Using Different Fundraising Drivers
Event Tickets
Silent & Live Auctions
Raffles & 5050s
Donation Options
Items for Sale
Live Event
Check-in Tool
Fund A Need
Customizing Fundraiser Settings & Design
Branding and Customization
Messaging
Reports, Account, and Payouts
Exports
Payments
Payouts
Fees
Checkouts
Purchaser or Donor Support
Resources for a Successful Fundraiser
Troubleshooting
Platform Outages
FAQs
Raiser's Edge Integration
Integration Set Up
How the Integration Works
Purchaser or Donor Support
How Fundraiser Purchases Appear on Your Bank Statement
Accepted credit cards
Troubleshooting common checkout issues
How to Hard Refresh Your Browser or Clear Browsing Data
Creating Your Donor Account and Adding Your Credit Card Details
Raffle Purchases Require your Physical Location to be in the Province
Paying for Unpaid Auction Item(s)
How to donate and support a fundraiser using Trellis
How to Log In to Your Account as a Donor or Bidder
How to Assign Event Tickets You Purchased to Your Guests
Understanding Auction Fees: A Guide for Donors
How to Delete Your Giving Account
Get ready to attend an in-person event
How to Donate Your Bid During a Silent Auction
How to View Tickets That You’ve Been Assigned