Help & Learning
Raise an urgent issue(out of office hours)
Purchaser or Donor Support
New Features!
Checkout
Getting Started
Onboarding: Tour around Trellis
General
Using Different Fundraising Drivers
Event Tickets
Silent & Live Auctions
Raffles & 5050s
Donation Options
Items for Sale
Live Streaming
Check-in Tool
Fund A Need
Customizing Fundraiser Settings & Design
Branding and Customization
Messaging
Reports, Account, and Payouts
Exports
Payments
Payouts
Fees
Checkouts
Purchaser or Donor Support
Resources for a Successful Fundraiser
Troubleshooting
Platform Outages
FAQs
Internal Help Desk
Raffles
Raiser's Edge Integration
Integration Set Up
How the Integration Works
Back to home
Help & Learning
Purchaser or Donor Support
New Features!
Checkout
Getting Started
Onboarding: Tour around Trellis
General
Using Different Fundraising Drivers
Event Tickets
Silent & Live Auctions
Raffles & 5050s
Donation Options
Items for Sale
Live Streaming
Check-in Tool
Fund A Need
Customizing Fundraiser Settings & Design
Branding and Customization
Messaging
Reports, Account, and Payouts
Exports
Payments
Payouts
Fees
Checkouts
Purchaser or Donor Support
Resources for a Successful Fundraiser
Troubleshooting
Platform Outages
FAQs
Internal Help Desk
Raffles
Raiser's Edge Integration
Integration Set Up
How the Integration Works
Purchaser or Donor Support
Accepted credit cards
How are purchases displayed on bank statements or mobile banking?
Troubleshooting common checkout issues
How to do a hard refresh of your browser
How to Participate in an Online Event
Raffle Purchases Require your Physical Location to be in the Province
Paying for unpaid auction item(s)
How to provide the console log
How to donate and support a fundraiser using Trellis
How to Access and Manage Your Giving Account
How to assign event tickets to guests
How to Participate in an Online Silent Auction with a Mobile Device
Understanding Auction Fees: A Guide for Donors
How to Delete Your Giving Account