Purchaser or Donor Support

• Accepted credit cards
• How are purchases displayed on bank statements or mobile banking?
• Troubleshooting common checkout issues
• How to Hard Refresh Your Browser or Clear Browsing Data
• How to Participate in an Online Event
• Raffle Purchases Require your Physical Location to be in the Province
• Paying for unpaid auction item(s)
• How to donate and support a fundraiser using Trellis
• How to Log In to Your Account as a Donor or Bidder
• How to Assign Event Tickets You Purchased to Your Guests
• How to Participate in an Online Silent Auction with a Mobile Device
• Understanding Auction Fees: A Guide for Donors
• How to Delete Your Giving Account
• Get ready to attend an in-person event
• How to Donate Your Bid During a Silent Auction
• How to view and edit tickets that someone else assigned to me