Sometimes we can't charge a card automatically, here's how you can still pay.
To make things simple, we automatically charge the credit card of the highest winning bidder at the close of the auction. However, if your card fails due to insufficient funds, incorrect card details, or a block from your bank, you can still complete your payment manually.
How to Pay for Your Item(s)
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Return to the auction page
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Log in with the same account you used to place your bid
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Click on your cart icon in the top right corner of your screen
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You’ll see the items you’ve won, and you can proceed to complete the payment process
Need Help?
Did this answer your question? If not, feel free to reach out to our Product Engagement Team via the blue chat icon or email support@trellis.org.