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Paying for Unpaid Auction Item(s)

Sometimes we can't charge a card automatically, here's how you can still pay.

When an auction closes, Trellis automatically charges the credit card on file for the winning bidder. If your card was declined due to insufficient funds, incorrect card details, or a block from your bank, you can complete the payment manually.

How to Pay for Your Item

  1. Click on the link you received in your email or SMS to be logged into your account. If you did not receive a text or SMS, return to the auction page and log in with the same account you used to place your bid.





  2. Click the cart icon in the top right corner of your screen.

    Screenshot 2026-05-25 at 1.46.14 PM

  3. Review the items you've won and click Checkout to proceed with your checkout.

Need Help?


Did this answer your question? If not, feel free to reach out to our Product Engagement Team via the blue chat icon or email support@trellis.org.