Skip to content
English
Sign in
Raise an urgent issue (out of office hours)
  • There are no suggestions because the search field is empty.

How to Assign Event Tickets to Your Guests

Learn how to reassign tickets from your account so your guests receive a copy.

If you have purchased tickets for an event, those tickets will appear in your account for easy reassignment. Once a ticket is assigned, the guest receives a notification and copy of their ticket.

Pre-assigning tickets is very important to help the event organizer plan their table seating and catering. This also drastically cuts down on the amount of time it takes to check-in at the event.

How to assign tickets to guests after checkout

  1. Once you have purchased tickets, log in to your account on the fundraiser.

    (Accounts are automatically created for all attendees, so your information is stored securely.)  
    1. Option A: From your purchase confirmation email, click the button "My Account". If this link is still valid, you will be automatically logged in. 

    2. Option B: From the fundraising page, click Log In in the top right corner. Enter your email to receive a link to log in.



    1. Note: For your security, login links can only be used once and expire after 6 hours. If your link has expired, you can request a new one by clicking the expired link.
  2. From the fundraiser page, select your name in the top right corner to open the menu.

  3. In the menu, select My Tickets



  4. On the My Tickets page, you will see “Purchased Tickets” and “Assigned Tickets”.
    1. “Purchased Tickets” are all the tickets you purchased, regardless of who you assign them to. You will always see tickets you purchase here.
    2. “Assigned Tickets” are tickets that have been assigned to you by another purchaser.

  5. To assign tickets to guests, click the pencil icon to edit that ticket.
    1. Please note: Any required custom fields will need to be answered at this time.
  6. When a ticket is reassigned, an email will be sent to their email address notifying them of their ticket assignment. This email will include a login link for their own accounts to review their ticket.   
    1. Please note: a guest cannot change the email address on their ticket. Email addresses are used to uniquely assign tickets to a guest, and guests cannot reassign tickets. Only the ticket purchaser can assign and reassign tickets.
    2. For more information on how to view tickets that have been assigned to you, click here. 
  7. Hit “Save” to confirm your updates.

You have now assigned tickets to your guest! 

Need Help?
Did this answer your question? If not, feel free to reach out to our Product Engagement Team via the blue chat icon or email support@trellis.org.