How to view and edit tickets that someone else assigned to me

Someone purchased tickets for you and assigned them to you, you now have access to your own Giving Account where you can update your info and ensure you're ready to go for the event. This will save you time at check-in!

How to view tickets that you’ve been assigned

  1. First, you will need to access your Giving Account from the fundraiser page. 
    1. If you’re already logged in to your Giving Account, then you will automatically have access from the fundraiser page.
    2. If you have an existing Giving Account but aren’t logged in, when you are assigned tickets we will email you a link to gain access. Or you can log in in the top right corner of your screen.
    1. If you don’t already have a Giving Account, then we’ll create you one and email you a link to gain access.
    2. Note: For your security, Giving Account Links can only be used once and expire after 6 hours. If your link has expired, you can request a new one by clicking the expired link.
  1. Once you’re logged in, from the top right corner of a fundraiser page, click your name, and then select “My Tickets”.
  2. From “My Tickets”, go to the tab “Assigned Tickets”. Here you can find the tickets that have been assigned to you.
  3. Here you can update your information, such as your name, phone number, and any additional questions.
    1. Note: You cannot update your email address, as emails are used to uniquely assign a ticket to you. If you want to change your email address, please contact the ticket purchaser and request that they reassign your ticket to a different email.
  4. Click “Save” to save your information. The event organizers will now have your updated information.

Want to make sure you’re completely ready for the event? Make sure you have a saved payment method on your account, so you can easily make purchases at the event without having to pull out your wallet. Click here to learn how.

Did this answer your question? If not, please feel free to contact us using that teal chat bubble on the lower right corner of your Trellis account dashboard.