--- title: How to View Tickets Assigned to You description: Someone purchased tickets for you and assigned them to you, you now have access to your own Giving Account where you can update your info and ensure you're ready to go for the event. This will save you time at check-in! --- [Skip to content](https://help.trellis.org/how-to-view-and-edit-tickets-that-someone-else-assigned-to-me#main-content) English Show submenu for translations ![Trellis-MainLogo-AllWhite-01.png\]](https://help.trellis.org/hs-fs/hubfs/Trellis-MainLogo-AllWhite-01.png?height=40&name=Trellis-MainLogo-AllWhite-01.png) Open main navigation Close main navigation - English Show submenu for translations - [Raise an urgent issue (out of office hours)](https://formcrafts.com/a/urgentform) [Raise an urgent issue (out of office hours)](https://formcrafts.com/a/urgentform) Help & Learning - There are no suggestions because the search field is empty. 1. [Help & Learning](https://help.trellis.org/?hsLang=en) 2. 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[Getting Started](https://help.trellis.org/support-resources-for-donors?hsLang=en#getting-started) # How to View Tickets Assigned to You ## When you are assigned a ticket for an event, you will automatically have an account created so you can manage your own registration When someone purchases tickets for you for a fundraiser hosted on the fundraising platform Trellis, you'll automatically have an account created for you so you can manage your registration and securely store a payment method.  This allows the fundraiser organizer to gather necessary information from you ahead of time, so you save time during check-in at the event! ### **Accessing Your Tickets** - When someone buys a ticket and **adds your name and email address**, **you will receive an email** notifying you that you are now registered for the event. - If event ticket PDFs are being used for that event, **the PDF will be attached** to that email. - That email will contain a **link to log in to your account** on that fundraiser. The account is created automatically as soon as you are assigned a ticket.  - You do not need a password for your account. You can access it at any time via an emailed login link. **Please Note:** Login links can **only be used once** and **expire after 6 hours**. If your link expires, click it again to request a new one.  ### **Managing Your Registration** - Once logged in, click **My Account** of the fundraiser page - **Note:** You may be directed there automatically if you click the link from your email notification. - Select **Event Registration** from the dropdown ![](https://help.trellis.org/hs-fs/hubfs/Screenshot%202026-09-28%20at%2011-03-06%E2%80%AFAM-png.png?width=376&height=331&name=Screenshot%202026-09-28%20at%2011-03-06%E2%80%AFAM-png.png) ### **Updating Your Registration** - Here you can see the name and email address used on your registration. - Update any answers to custom questions, such as meal choice. - Click continue to update your contact information, such as phone number and mailing address. - Finally, save a payment method to your account, or review previously saved payment methods. - If Check-In is open for the event, the final step will show you your paddle number and table number. Otherwise, return here closer to the event to see if check-in is available. **Note:** You cannot change your **email address**, as it’s used to uniquely assign your ticket. If you need to update it, please ask the **ticket purchaser to reassign the ticket** to a different email. --- ### **Frequently Asked Questions** #### **How can I find the email sent when I was assigned a ticket?** The email will be sent from donotreply@trellis.org. The subject line will include the name of the fundraiser, and say "You are registered for: \[Fundraiser Name\]".  If you still do not see it, please check your spam folder. #### **How do I log in to my account?** If you go directly to the fundraising page for the fundraiser you are attending, you can click Log In from the top right corner. Enter the email address used for your ticket registration. You may need to ask the purchaser what email they used for your ticket. #### **I've logged in but don't see any tickets - why?** There are a few reasons this could happen: 1. You are logged in on the wrong fundraiser, perhaps last year's fundraiser 2. The ticket purchaser has not assigned your ticket yet. They must enter your name and email plus complete required questions. Check in with the purchaser if they have done this. 3. You do not have any tickets to this event. In that case, the Event Registration tab will not appear. #### **Why can't I change my responses to the questions asked on my registration?** After a certain point, the event organizer may choose to close registration edits, so answers to questions can no longer be changed. This is often to prevent last minute changes that they can no longer accommodate. #### **I have saved information on my account that I didn't add. Where did this come from?** While you are logged in for this particular fundraiser, your account is used across all fundraisers on Trellis. If you participated on a different fundraiser (maybe last year's), your information will still be saved. Changes made to your account on this fundraiser will apply to all fundraisers.  #### **There is information on my registration that does not belong to me, where did it come from?** Sometimes your ticket purchaser or a volunteer at a previous event makes a mistake and accidentally saves the wrong name, phone number or mailing address to an account. You can delete this information and add your personal information from the event registration flow. #### **Who can I contact if I need help?** Contact the person who purchased your tickets if they need to be reassigned. 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