How to Hard Refresh Your Browser or Clear Browsing Data

How to Hard Refresh on a Computer

1. Exit your browser completely, then reopen it and try again.
2. Do a hard refresh using one of the methods below.
3. Restart your computer if the issue persists.

Chrome or Firefox on Windows

Try any of the following:

• Hold Ctrl + Shift and click R.
• Hold Ctrl and click the Reload button.
• Hold Ctrl and press F5.
• Press F12 to open Chrome dev tools, right-click the Reload button, then select Hard Reload.

Chrome on Mac

Try any of the following:

• Hold Ctrl + Shift and click R.
• Hold Ctrl and click the Reload button.
• Hold Ctrl and press F5.
• Press F12 to open Chrome dev tools, right-click the Reload button, then select Hard Reload.

How to Clear Browsing Data on a Mobile Device

Chrome (Android)

1. Tap the menu icon (three vertical dots) in the upper right, then select Settings.
2. Scroll down and tap Privacy.
3. Scroll down and tap Clear Browsing Data.
4. Tap Clear Data.

Firefox (iPhone)

1. Tap the Options icon at the bottom right of your screen.
2. Tap the Settings cogwheel icon.
3. In the Settings menu, find the Privacy section and tap Data Management.
4. Select the data you'd like to clear, tap Clear Private Data, then tap OK.

Internet Explorer (Windows Phone)

1. While in the Internet Explorer browser, tap the ellipses (three dots) at the bottom of the screen.
2. Select Settings from the menu.
3. Tap Delete History.
4. Check the Delete Passwords box and tap Delete. This may take a moment.

Safari (iPhone/iPad)

Follow Apple's official guide to clear your cookies and cache in Safari.

Once you've cleared your data:

1. Turn your device off and restart it.
2. If possible, try loading Trellis on another device or browser to confirm the issue is resolved.