British Columbia: Is your raffle going to be audited?

In this article, we will help you fill out your pre-audit questionnaire that is requested by GPEB.

Here are the question we can answer for you:

1.     How does your organization ensure that only tickets which have cleared payment are included into the draw? Explain the process used to ensure unpaid tickets are not entered into the draw.

Insert Response: We are using Trellis Social Enterprise as our ERS and Stripe as our payment solution provider that ensure all checkout payment goes through successfully before sending a copy of the raffle ticket.

2.     Please confirm that all ticket sales occurred in the Province of BC.

Insert Response: Yes, all tickets sales and checkout were done inside the province of BC

3.     Please confirm that if a ticket was sold to a non-BC resident that their tickets are not being delivered to a third-party address in BC.

Insert Response: Using the Trellis platform, the location of the purchaser is checked through the checkout process to ensure that the current location of the purchaser is within BC then their electronic tickets are automatically sent to their email with their corresponding personal information.

4.     Explain how your organization reconciles the sold and unsold tickets prior to conducting the draw. Explain the process in detail.

Insert Response: There’s a download all contenders list that we verify before drawing the winner using Trellis. The list is counter checked with the list of voided tickets as well.

 

5.     Who would your organization contact if the ERS were to experience a technical malfunction, service interruption or other equipment problems which would delay the draw?

Insert Response: Trellis has a dedicated support team that is available through platform chat or email. They also have a process in place to handle urgent issues that may arise during out of office hours.

 

6.     How does your organization’s ERS Administrator verify that the ERS system is functioning properly, verify that the system is connected to a secure network, and is configured to the correct event. Explain this process.

Insert Response: You may indicate here that you are daily monitoring the sales of the raffles and if an anomaly is noticed that you can contact Trellis support team right away. Trellis also runs internal raffle error checkers within their platform to ensure that if any issue arises that they take care of it proactively. Fundraiser pages from Trellis are also built to only run one raffle which ensures that the right fundraiser page or event is connected to the right raffle.

**Unfortunately, Trellis can’t speak for your secured network connection here

 

7.     Does your organization’s ERS Administrator have access to technical support with the ERS gaming services provider? Who is your contact person and how can they be contacted?

Insert Response: Trellis provides access to a dedicated technical team who can be reached through platform chat or email. They have a well-defined process in place to address any urgent issues that may arise outside of regular office hours.

8. Please provide an example copy/picture of an actual draw ticket . This information will be used to conduct a compliance review against ticket content requirements.

To find a copy of one of your tickets please log into your Trellis account and from the dashboard click 'Results' on the left side panel. After this click 'All Transactions' and select the fundraiser from the top right drop down menu. Beside a transaction, click the image below to open up the transaction details;

Click download to download this checkout's receipt and ticket. You can use this ticket to supply to BC gaming.

9. Please confirm that discounted tickets cannot be split or sold separately beyond the discounted ticket groupings mentioned above.

No, the Trellis platform does not allow any other ticket options beyond the ones listed above.

We hope we have answered most of the questions related to Trellis but if there's anything we missed let us know!