How to Contact Your Waitlist

In this article, you will learn how to manage and contact your wait list for newly available tickets for sale.

If you’ve enabled the waitlist feature for your event and tickets become available—due to cancellations, refunds, or added capacity—you can easily reach out to people on your waitlist to let them know.

How to Email Waitlisted Guests

• From your Dashboard, go to Results > Waitlist

• Use the dropdown menu to select the fundraiser you're managing

• You’ll see a list of all individuals who signed up for the waitlist

• Click on the email address of the person you want to contact
  Your email client will open so you can send a custom message directly to them, inviting them to purchase a newly available ticket

This manual outreach gives you the flexibility to contact guests one by one and manage availability fairly.

When to Use This Feature

• A ticket purchase is refunded and becomes available again

• You’ve added additional seating or capacity to your event

• You want to personally offer tickets to waitlisted supporters before going public

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