If your preview image or description isn’t updating when you share your fundraiser page on social media, this guide can help. This article applies to Facebook, Twitter, and LinkedIn.
How to Fix Social Sharing Preview Issues
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Copy the URL of your fundraising page
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Use the appropriate debug or preview tool for the social platform you're using:
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Paste your URL and click Scrape, Inspect, or Preview. Make sure your URL starts with https://www.
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The tool will show if there are errors (image size, file format, or missing tags). In most cases, clicking Scrape Again or Refresh will clear the cache and update the preview
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Delete your previous social media post and re-share the link — the updated image and description should now appear
Please Note:
These issues occur outside of the Trellis platform. While we’re happy to assist, you may need to work with your marketing or technical team if the steps above do not resolve the issue.