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Troubleshooting Social Sharing Image and Description

Learn how to troubleshoot when your fundraiser's image and description isn't updating for Facebook, Twitter, and LinkedIn.

In your fundraiser settings, under Social Sharing, you can customize how your fundraising page link preview looks when it's shared on social media platforms. However, these platforms ultimately decide on how link previews appear.

You can use this article to understand more about why previews are appearing a certain way and what you can do to fix it.

How to Fix Social Sharing Preview Issues

  • Copy the URL of your fundraising page

  • Use the appropriate debug or preview tool for the social platform you're using:

  • Paste your URL and click Scrape, Inspect, or Preview. Make sure your URL starts with https://www.

  • The tool will show if there are errors (image size, file format, or missing tags). In most cases, clicking Scrape Again or Refresh will clear the cache and update the preview

  • Delete your previous social media post and re-share the link — the updated image and description should now appear

 

Please Note:

These issues occur outside of the Trellis platform. While we’re happy to assist, you may need to work with your marketing or technical team if the steps above do not resolve the issue.