FAQs for your Silent Auction Participants Your participants will have questions, so we've answered them for you!
Setting up a silent auction, and preparing for questions from your participants? Or have questions about how it will all work?
We’ve got your back! We’ve put together the ultimate Trellis Silent Auction FAQ for you. Copy and paste the text below onto your fundraising page FAQ section, and get to the questions before they even come up!
To add a FAQ section, simply press the blue + button on the middle of your fundraiser builder and click the FAQ option.
We’ve written the questions and answers for you here, so all you have to do is copy and paste and you’re good to go!
How do I join the auction?
You can join the auction from this link [organizer will need to add hotlink URL]
How do I bid on an item?
To bid on an item, click the “view and bid” button. If this is the first time you are bidding on an item in this auction you will be prompted to enter your email address and create a password to login to the auction. You will also be required to add in your credit card details to place a bid. Once logged in, you can bid on as many items as you wish!
How do I bid anonymously?
Bidding anonymously is easy! Sign up or log in to create your account. Once logged in, click on your name in the top right corner. Select My Account and look for the checkbox to Bid Anonymously.
When do I pay for the item I won?
It's done automatically! When the auction closes your credit card will be charged for any won items, based on the card details you shared before you placed your first bid. You'll be notified of this charge to your account by email and text notifications.
How will I know if I’ve been outbid?
When you are outbid on an item, you will receive an email letting you know you’ve been outbid. You also have the option to enable text notifications for quick updates or browser notifications.
How will I know if I’ve won?
When the auction is closed, everyone will receive an email notifying them if they won an items or not.
How will I know when the auction starts and ends?
If you sign into the auction before it begins, you will receive an email when the auction begins and another email when the auction closes.
What happens if two people bid the same amount with automated bidding?
The first person to set up their bids with automated bidding will win the item when the auction closes. We'd encourage you to set up automated bidding early so you have the best chances of winning!
Did this answer your question? If not, please feel free to contact us using that teal chat bubble on the lower right corner of your Trellis account dashboard.