How To Pass Fees to Your Donors

This article will explain how to change your fee settings so you can pass them on to your donors, or let them decide to cover fees.

How to change who covers transaction fees

1. From your Dashboard, click edit on a fundraiser to open the Fundraiser Builder.

2. From the sidebar, under Fundraiser Settings go to Fees

3. Choose who you want to cover the fees for various fundraising drivers. 

• If you'd like the purchaser/donor to cover your fees, select Purchaser.
• If you'd like to absorb the fees yourself, select Organization.
• If you'd like to let the purchaser decide to cover the fees, select Optional.

4. You can select who covers fees for:

• Event Tickets and Items for Sale
• Auction Items
• Donations

.Once you're done, don't forget to press Publish Changes at the top right -- that way your changes reflect on your live page.

FAQ

How are donor-covered fees calculated?

When a donor covers the fees, they are actually adding a small donation to their purchase to cover the estimated transaction fees. Since this happens before the payment is processed, your transaction fee rate applies to the entire cart, including the additional donation that is added to cover the fees. In order to ensure you as the organization receives the full intended amount, a little extra must be added to the donor-covered fees donation to account for this.

What happens if there are multiple fundraising drivers in a cart?

If a purchaser has multiple fundraising drivers in their cart, (for example, a silent auction item, donation, and item for sale) then our system can only apply one method of fee coverage to the entire cart. Our system follows this hierarchy to know which method to apply:

1. Auction Fee Settings
2. Event Tickets and Items Fee Settings
3. Donation Fee Settings

This means that if there is a silent auction item in the cart, the auction fee settings apply to the entire cart. If there is no silent auction item but there are event tickets or an item in the cart, then those fee settings apply to the entire cart.