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How To Pass Fees to Your Donors

This article will explain how to change your fee settings so you can pass them on to your donors, or let them decide to cover fees.

How to change who covers transaction fees

1. From your Dashboard, click edit on a fundraiser to open the Fundraiser Builder.

2. From the sidebar, under Fundraiser Settings go to Fees Coverage

3. Select if you would like to enable 0% Fees on your fundraiser

  • This is a special feature that gives donors the option to help cover fees at checkout. If the donor decides not to, Trellis will cover the fees instead.

  • To learn more about our 0% Fees feature, read this article.

4. For transactions where 0% Fees does not apply, or if you disable 0% Fees, choose fee coverage options:

  • If you'd like the purchaser/donor to cover your fees, select Purchaser.
  • If you'd like to absorb the fees yourself, select Organization.
  • If you'd like to let the purchaser decide to cover the fees, select Optional.

4. You can select who covers fees for the following fundraising drivers:

  • Event Tickets and Items for Sale
  • Auction Items
  • Donations

Please Note:

ERS raffle ticket fees cannot be covered by your purchasers.

Once you're done, don't forget to press Publish Changes at the top right!

FAQ

How are donor-covered fees calculated?

When donors cover the fees, they are actually adding a little donation to their purchase to cover the transaction fees. This means that transaction fees are applied to the entire payment amount (original purchase + donation to cover fees).

In order to ensure you as the organization receives the full intended amount, a little extra must be added to the donor-covered fees donation to account for this.

For example, if the purchase is $100 and fees are 3% + 0.30, the total amount to pay will be $103.40. Then processing fees will be applied, leaving your organization with net $100:

103.40 - ((103.40* 3%) + 0.30) = $100.00

What happens if there are multiple fundraising drivers in a cart?

If a purchaser has multiple fundraising drivers in their cart, (for example, a silent auction item, donation, and item for sale) then our system can only apply one method of fee coverage to the entire cart. Our system follows this hierarchy to know which method to apply:

  1. Auction Fee Settings
  2. Event Tickets and Items Fee Settings
  3. Donation Fee Settings

This means that if there is a silent auction item in the cart, the auction fee settings apply to the entire cart. If there is no silent auction item but there are event tickets or an item in the cart, then those fee settings apply to the entire cart.

Can we enable 0% Fees for Event Tickets but disable it for donations?

Unfortunately no - the 0% Fees feature is designed to maximize your savings and coverage is based on purchase area, rather than fundraising driver.

For example, 0% Fees applies to any standard checkout (from the cart), Mobile Fund-a-Needs, and Item One-Click-Buy flows. It does not apply to back-office transactions, such as from the Sales Entry System or the Check-In Tool. Learn More


Did this answer your question? If not, feel free to reach out to support@trellis.org for further assistance.