--- title: How to Set up Promo Codes description: Promo codes are a great way to offer discounts and encourage participation in your event. Whether you're offering early bird pricing, VIP deals, or partner discounts, Trellis makes it easy to apply promo codes to tickets and items for sale. --- [Skip to content](https://help.trellis.org/how-to-set-up-promo-codes#main-content) English Show submenu for translations ![Trellis-MainLogo-AllWhite-01.png\]](https://help.trellis.org/hs-fs/hubfs/Trellis-MainLogo-AllWhite-01.png?height=40&name=Trellis-MainLogo-AllWhite-01.png) Open main navigation Close main navigation - English Show submenu for translations - [Raise an urgent issue (out of office hours)](https://formcrafts.com/a/urgentform) [Raise an urgent issue (out of office hours)](https://formcrafts.com/a/urgentform) Help & Learning - There are no suggestions because the search field is empty. 1. [Help & Learning](https://help.trellis.org/?hsLang=en) 2. [Build and Design Your Fundraiser](https://help.trellis.org/build-and-design-your-fundraiser?hsLang=en) 3. [Fundraiser Settings](https://help.trellis.org/build-and-design-your-fundraiser?hsLang=en#fundraiser-settings) # How to Set up Promo Codes ## Promo codes are a great way to offer discounts and encourage participation in your event. Whether you're offering early bird pricing, VIP deals, or partner discounts, Trellis makes it easy to apply promo codes to tickets and items for sale. ### **Creating Promo Codes** 1. From your Dashboard, click **Edit** under the fundraising page where you'd like to add a promo code. 2. In the left-hand sidebar, select **Promo Codes**. 3. Click **Add Promotion** to create a new code. ![](https://help.trellis.org/hs-fs/hubfs/image-png-May-26-2026-05-01-09-5628-PM.png?width=2314&height=310&name=image-png-May-26-2026-05-01-09-5628-PM.png) Enter the following promo code details: - **Promo Code Name** Choose a short, easy-to-remember name. This is what your supporters will enter at checkout. It should not contain any spaces. - **Discount Type** Select whether the discount is a **dollar amount** or a **percentage**. - **Discount Amount** Enter the value of the discount (e.g., $10 or 25%). - **Number of Uses** Set a limit on how many times this promo code can be used. - **Which tickets does this apply to?** Choose the ticket(s) this promo code should apply to. You must have ticket types already created. - **Which items does this apply to?** Choose the item(s) this promo code should apply to. Items must be set up beforehand ![](https://help.trellis.org/hs-fs/hubfs/image-png-May-26-2026-04-58-06-2685-PM.png?width=2322&height=1110&name=image-png-May-26-2026-04-58-06-2685-PM.png) Once everything is set, click **Save** and then **Publish Changes**.   **Pro Tips** - When sharing promo codes with your supporters, try messaging like: *"We've created a discount code for you! When checking out, enter the code 'XXX' into the Promo or Passcode field to take advantage of your special price."* - Make your code easy to type and remember. For example, use something like **FUN50** for a 50% discount on your fundraiser.   ### **Frequently Asked Questions** #### **Q: Can promo codes be used for raffle ticket purchases?** Promo codes are unavailable for Canadian raffle ticket purchases via our Electronic Raffle System. However, US raffles selling via Items for Sale can take advantage of promo codes. *Note: Items for Sale is not approved for Canadian raffles.* #### **Q: How can I make a promo code expire, so it's no longer available for use?** The best option here would be to change the "Amount of Uses" field for that promo code to be "1" or a number smaller than the number of times it has been used already. Then, if someone then tries to enter that promo code, the page will say "\[Promo Code\] is no longer available for use for this fundraiser." #### **Q: Can a promo code and a passcode be combined?** Yes, you can use the same code value as both a promo code and a passcode, which means it can both reveal a hidden ticket AND apply a discount. To learn more, check out [this article](https://help.trellis.org/how-to-use-passcodes-to-reveal-hidden-tickets?hsLang=en). #### **Q: The promo code isn't working, what's wrong?** If the promo code is not working, double check that it has been typed in correctly, with no additional spaces before or after the code. Promo codes are not case sensitive. For example, if the code is "VIP2026", entering "vip2026" will match but "VIP 2026" or "VIP2026 " will not match.   **Need Help?** Did this answer your question? 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