Passcodes allow you to control who has access to purchase certain tickets. If you have tickets reserved for VIPs or volunteers, or you want to control who can view sponsorship tickets, this is the feature for you!
How to Create a Passcode to Reveal Hidden Tickets
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Click the Pencil Icon to edit the ticket you want to hide.
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Under Advanced > Ticket Visibility, change the visibility to Hidden
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Now under Passcodes, click Add a Passcode
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Fill out the required and optional fields in the dialog:
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Passcode: The text you want the purchaser to enter as a passcode. We recommend using a passcode without any spaces between words.
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Max Tickets Per Purchase: The maximum number of tickets a purchaser can buy in a single transaction.
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Max Tickets Per Passcode: The maximum number of tickets that can be purchased using this passcode, across multiple purchasers and transactions.
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Once the passcode is created, you can see how many tickets have been sold using that passcode.
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Click the Edit Icon to edit the passcode settings.
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One you've published the fundraiser, click the Copy Link Button to copy a URL directly to your fundraiser page where a purchaser selects their tickets. The passcode will be pre-applied and the tickets will automatically appear.
- Purchasers can also enter in the passcode during checkout from the page where they select their Event Tickets.
Frequently Asked Questions
Can I create a passcode that reveals multiple hidden tickets?
Yes, to have a single passcode reveal multiple tickets, you must set up the same passcode text for each event ticket.
Can I create a passcode that also applies a discount?
Yes, to do so you must set up the passcode for the hidden ticket and also set up a promo code for the same ticket. Use the same code text to make it apply
Can I enter more than one passcode during the checkout?
Yes, you can enter more than one passcode to reveal multiple hidden tickets. Note, only one promo code may apply to the checkout at a time, so if you use multiple passcodes that apply discounts, only the most recent promo code will apply.
Can a passcode apply to something other than an event ticket?
Sorry, not at this time. If you would like to see passcodes for something other than event tickets, please email support@trellis.org with your feature request.