Curious what your donors see as they participate in the silent auction? This guide outlines the various automatic notifications they receive.
Each message is triggered by a specific auction action to keep your donors informed. Below, you’ll find a list of each message type, along with screenshots showing what donors will see.
Please Note:
At this time, it is not possible to customize automatic notifications that are sent to donors.
Messages by Auction Event
1. Outbid Notification
- Email Subject: "You have been outbid on [Auction Item Name]"
- Trigger: Sent when the donor is outbid during the auction.
2. Auction Closed - Won Items, Payment Success
- Email Subject: "You have won silent auction items!"
- Trigger: Sent when the donor has won items, and payment is successful.
- Conditions: If the donor also donated their bid, that will appear in this email. If not, the donor will be prompted to donate.
3. Auction Closed - Won Items, Payment Failed
- Email Subject: "You have won silent auction items! Payment is needed"
- Trigger: Sent when the donor has won items, but payment has failed.
- Conditions: If the donor also donated their bid, that will also appear in this email.
4. Auction Closed - Won Items, Auto-Pay Disabled
- Email Subject: "You have won silent auction items!"
- Trigger: Sent when the donor has won items, but auto-pay is disabled.
- Condition: This is only sent if you have the VIP Donors feature enabled, which is available for Enterprise plans.
5. Auction Closed - Donated Bids Only, Payment Success
- Email Subject: "The silent auction has officially closed, thank you for donating!"
- Trigger: Sent when the donor has converted bids into donations, and payment is successful.
6. Auction Closed - Donated Bids Only, Payment Failed
- Email Subject: "The silent auction has officially closed, thank you for donating!"
- Trigger: Sent when the donor’s payment for converted bids has failed.
7. Auction Closed - Donated Bids Only, Auto-Pay Disabled
- Email Subject: "The silent auction has officially closed, thank you for donating!"
- Trigger: Sent when the donor has converted bids into donations, but auto-pay is disabled.
- Condition: This is only sent if you have the VIP Donors feature enabled, which is available for Enterprise plans.
8. Auction Closed - No Won Items or Donated Bids
- Email Subject: "The silent auction has officially closed, thank you for participating!"
- Trigger: Sent when the donor did not win any items or make donations.
