Auction Results and Managing Bids

Auction Results and Managing Bids Keep up to date with how your auction is going

If you're looking to find out about your auction results, see who's bid on items, if they've paid yet, or delete bids, this article will help!

First, go to Results from the main dashboard.

Afterwards, go into Auctions (NEW).

And under Auctions (NEW), you have two parts the Bids and Participants

Bids

Under Bids, you will have a list of the bidding history. From here you will be able to do the following:

1. Delete

If your bidder requested that their bid is to be removed as it was a mistake you are able to do this by searching the bidder's name and looking for the record to be deleted.

2. Message Bidder

Using the same searching method mentioned above, if there's a need for you to contact the bidder to provide information or the most common use for this is when your auction is done and you see that the winning bid is still unpaid this is where you send them an email telling them that they have won the item and they need to get into their account and checkout their cart. Otherwise, you will award the item to the next highest bidder.

3. Award to Next Bidder

As mentioned above, you will also have this option in case if the winning bidder is not able to settle their payment for the item at a certain time. 

Participants

This shows who's registered for your auction and if any of them have placed a bid. You may also look at each participant and check all the bids from this user.

Exports

Lastly, you also have an Export button that you can download to your computer, send to your email or to a different email using two different formats CSV and Excel.

This is important to look at once your auction is over! Here is an example of a Won Bids Export.

Do you need a bidding history report? We also have that in our platform. To export this report please follow the following steps:

1. Go to Results --> Exports --> Select the fundraising page you want to export the report from
2. Click on that export button beside Bids. You have the option to select just the bidding history, just the won items or both.

Did this answer your question? If not, please feel free to contact us using that teal chat bubble on the lower right corner of your Trellis account dashboard.