--- title: How to Process Payments for your Live Auction Using Trellis description: In this article, we will guide you on using our platform to process payments for your live auction. --- [Skip to content](https://help.trellis.org/how-to-run-a-hybrid-live-auction-using-trellis#main-content) English Show submenu for translations ![Trellis-MainLogo-AllWhite-01.png\]](https://help.trellis.org/hs-fs/hubfs/Trellis-MainLogo-AllWhite-01.png?height=40&name=Trellis-MainLogo-AllWhite-01.png) Open main navigation Close main navigation - English Show submenu for translations - [Raise an urgent issue (out of office hours)](https://formcrafts.com/a/urgentform) [Raise an urgent issue (out of office hours)](https://formcrafts.com/a/urgentform) Help & Learning - There are no suggestions because the search field is empty. 1. [Help & Learning](https://help.trellis.org/?hsLang=en) 2. [Silent & Live Auctions](https://help.trellis.org/silent-live-auctions?hsLang=en) 3. [Auction Close](https://help.trellis.org/silent-live-auctions?hsLang=en#auction-close) # How to Process Payments for your Live Auction Using Trellis ## In this article, we will guide you on using our platform to process payments for your live auction. Trellis supports payment collection for **in-person live auctions** where bidders use **physical paddles**. While the auction is running, we recommend having dedicated volunteers record winning bids and corresponding paddle numbers or donor names — ideally more than one volunteer doing this simultaneously for accuracy. We also recommend having the auctioneer call out the winning paddle number and bid amont once the item sells. ### **Before You Begin** 1. From your fundraiser builder, navigate to **Silent and Live Auctions** and confirm your items are set up as desired. [This article](https://help.trellis.org/how-to-set-up-your-live-auction?hsLang=en) goes over how to set up and display your Live Auction. 2. Decide which tool you'll use to process payments: - **Check-In Tool** — Best if your guests checked in using Trellis. You can look up attendees by name or paddle number and add items directly to their cart. - **Sales Entry System (SES)** — Best if you are not using the Check-In Tool. Note that this requires manually entering purchaser details and can be time consuming after the event. ### **How to Process Payments** #### **Using the Check-In Tool** 1. Navigate to the **Check-In Tool** from your Dashboard. 2. Search for the attendee by name or paddle number. 3. Click the **Add to Cart** icon to open their cart. 4. Click **+ Add to Cart**. ![](https://help.trellis.org/hs-fs/hubfs/image-png-May-21-2026-04-40-51-8976-PM.png?width=670&height=249&name=image-png-May-21-2026-04-40-51-8976-PM.png) 5. In the dialog, switch the **Purchasable Type** to **Live Auction Item**. 6. Select an existing live auction item or add a new one. 7. Enter the **Winning Bid Price**. 8. Choose whether to send a tax receipt to the purchaser. 9. Click **Add to Cart**. ![](https://help.trellis.org/hs-fs/hubfs/image-png-May-21-2026-04-41-46-0514-PM.png?width=376&height=556&name=image-png-May-21-2026-04-41-46-0514-PM.png) From the cart, you can complete the purchase to charge the card on file, send a payment link, or mark the item as paid for offline payment. **To accept offline payment:** 1. Click the **vertical 3-dot menu** next to the live auction item. 2. Select a payment method. 3. Click **Mark as Paid**. ![](https://help.trellis.org/hs-fs/hubfs/image-png-May-21-2026-04-42-38-4676-PM.png?width=670&height=203&name=image-png-May-21-2026-04-42-38-4676-PM.png) **![](https://help.trellis.org/hs-fs/hubfs/Screenshot%202024-11-01%20at%205-43-45%E2%80%AFPM-png.png?width=412&height=231&name=Screenshot%202024-11-01%20at%205-43-45%E2%80%AFPM-png.png)**   **Please Note:** Marking as Paid removes the item from the attendee's cart and creates an offline checkout record. The credit card on file will not be charged. **Important:** Each auction item can only have one winner for payment. If you have multiple winners for a single live auction item, our system will automatically duplicate the live auction item each time it is added to an attendee's cart. This allows you to process multiple payments and keep track of which payment is tied to each instance of a live auction item. #### **Using the Sales Entry System** The SES is the best method of charging live auction items if you did not use the check-in tool to manage your attendees. 1. From the **Event and Sales Manager**, select **Sales Entry System**. 2. On the **Purchasable Select** page, locate **Live Auction Item** at the bottom of the list. 3. Click **Add to Cart**. ![](https://help.trellis.org/hs-fs/hubfs/image-png-May-21-2026-04-45-27-0480-PM.png?width=670&height=56&name=image-png-May-21-2026-04-45-27-0480-PM.png) ![](https://help.trellis.org/hs-fs/hubfs/image-png-May-21-2026-04-45-42-5917-PM.png?width=360&height=457&name=image-png-May-21-2026-04-45-42-5917-PM.png) 4. In the dialog, choose **Create New** or **Select from Builder**: - **Create New** — Enter the item name, value, and sales price, then choose whether to send a tax receipt. - **Select from Builder** — Choose an existing item from your fundraiser, enter the sales price, and choose whether to send a tax receipt. 5. Click **Continue** to complete checkout and enter the purchaser's information. **Please Note:** Live Auction Items will only appear in the SES if auctions are enabled in your fundraiser builder. --- ### **Frequently Asked Questions** **What if two people won the same live auction item?** You can add the same item to multiple attendees' carts. When the item is added to a second person's cart, Trellis automatically duplicates it so you can track each payment separately. **How do I remove a live auction item from a donor's cart?** Go to **Results \> Auctions \> Bids** from your Dashboard, locate the bid, click the **3-dot menu**, and select **Delete Bid**. --- ### **Related Articles** - [How to Set Up Live Auction Items](https://help.trellis.org/how-to-set-up-your-live-auction?hsLang=en) - [How to Manage an Attendee's Cart from the Check-In Tool](https://help.trellis.org/how-to-manage-an-attendees-cart-from-the-check-in-tool?hsLang=en) - [How to Use the Sales Entry System](https://help.trellis.org/how-to-use-ses?hsLang=en) **Need Help?** Did this answer your question? If not, please reach out to our Product Engagement Team via the blue chat icon or email [support@trellis.org](mailto:support@trellis.org). - [Admin & Reporting](https://help.trellis.org/admin-reporting?hsLang=en#main-content) - [Welcome to Trellis](https://help.trellis.org/admin-reporting?hsLang=en#welcome-to-trellis) - [Understanding Fees](https://help.trellis.org/admin-reporting?hsLang=en#understanding-fees) - [Understanding British Columbia Provincial Sales Tax](https://help.trellis.org/admin-reporting?hsLang=en#understanding-british-columbia-provincial-sales-tax) - [Reports & Exports](https://help.trellis.org/admin-reporting?hsLang=en#reports-exports) - [Troubleshooting](https://help.trellis.org/admin-reporting?hsLang=en#troubleshooting) - [Set Up and Manage Your Banking](https://help.trellis.org/set-up-and-manage-your-banking?hsLang=en#main-content) - [Add Your Banking Details](https://help.trellis.org/set-up-and-manage-your-banking?hsLang=en#add-your-banking-details) - [Understanding Your Payouts](https://help.trellis.org/set-up-and-manage-your-banking?hsLang=en#understanding-your-payouts) - [Tax Receipts](https://help.trellis.org/tax-receipts?hsLang=en#main-content) - [Set Up Your Tax Receipts](https://help.trellis.org/tax-receipts?hsLang=en#set-up-your-tax-receipts) - [Manage Your Tax Receipts](https://help.trellis.org/tax-receipts?hsLang=en#manage-your-tax-receipts) - [Build and Design Your Fundraiser](https://help.trellis.org/build-and-design-your-fundraiser?hsLang=en#main-content) - [Build Your Fundraiser](https://help.trellis.org/build-and-design-your-fundraiser?hsLang=en#build-your-fundraiser) - [Fundraiser Settings](https://help.trellis.org/build-and-design-your-fundraiser?hsLang=en#fundraiser-settings) - [Manage Your Fundraiser](https://help.trellis.org/build-and-design-your-fundraiser?hsLang=en#manage-your-fundraiser) - [Live Event Views](https://help.trellis.org/build-and-design-your-fundraiser?hsLang=en#live-event-views) - [Messaging & Campaigns](https://help.trellis.org/messaging-campaigns?hsLang=en#main-content) - [Automated Messages](https://help.trellis.org/messaging-campaigns?hsLang=en#automated-messages) - [Creating Messaging Campaigns](https://help.trellis.org/messaging-campaigns?hsLang=en#creating-messaging-campaigns) - [Manage Your Messaging Campaigns](https://help.trellis.org/messaging-campaigns?hsLang=en#manage-your-messaging-campaigns) - [Analyze Your Messaging Campaigns](https://help.trellis.org/messaging-campaigns?hsLang=en#analyze-your-messaging-campaigns) - [Donor Experience](https://help.trellis.org/messaging-campaigns?hsLang=en#donor-experience) - [Event Ticketing](https://help.trellis.org/event-ticketing?hsLang=en#main-content) - [Set Up Your Event Tickets](https://help.trellis.org/event-ticketing?hsLang=en#set-up-your-event-tickets) - [Manage Your Attendees](https://help.trellis.org/event-ticketing?hsLang=en#manage-your-attendees) - [Post-Event Management](https://help.trellis.org/event-ticketing?hsLang=en#post-event-management) - [Donor Experience](https://help.trellis.org/event-ticketing?hsLang=en#donor-experience) - [Sponsorships](https://help.trellis.org/sponsorships?hsLang=en) - [Silent & Live Auctions](https://help.trellis.org/silent-live-auctions?hsLang=en#main-content) - [Set Up Your Auction](https://help.trellis.org/silent-live-auctions?hsLang=en#set-up-your-auction) - [Manage Your Auction](https://help.trellis.org/silent-live-auctions?hsLang=en#manage-your-auction) - [Auction Close](https://help.trellis.org/silent-live-auctions?hsLang=en#auction-close) - [Donor Experience](https://help.trellis.org/silent-live-auctions?hsLang=en#donor-experience) - [Donations](https://help.trellis.org/donations?hsLang=en#main-content) - [Set Up Your Donations](https://help.trellis.org/donations?hsLang=en#set-up-your-donations) - [Donor Experience](https://help.trellis.org/donations?hsLang=en#donor-experience) - [Items for Sale](https://help.trellis.org/items-for-sale?hsLang=en#main-content) - [Set Up Your Items for Sale](https://help.trellis.org/items-for-sale?hsLang=en#set-up-your-items-for-sale) - [Raffles & 50/50](https://help.trellis.org/raffles-50-50?hsLang=en#main-content) - [How to Run a Raffle](https://help.trellis.org/raffles-50-50?hsLang=en#how-to-run-a-raffle) - [Running a Raffle in the USA](https://help.trellis.org/raffles-50-50?hsLang=en#running-a-raffle-in-the-usa) - [Managing Your Raffle](https://help.trellis.org/raffles-50-50?hsLang=en#managing-your-raffle) - [Draw Winner & Reporting](https://help.trellis.org/raffles-50-50?hsLang=en#draw-winner-reporting) - [Donor Experience](https://help.trellis.org/raffles-50-50?hsLang=en#donor-experience) - [Raiser's Edge NXT Integration](https://help.trellis.org/raisers-edge-nxt-integration?hsLang=en#main-content) - [Integration Set Up](https://help.trellis.org/raisers-edge-nxt-integration?hsLang=en#integration-set-up) - [How the Integration Works](https://help.trellis.org/raisers-edge-nxt-integration?hsLang=en#how-the-integration-works) - [Constituent Matching](https://help.trellis.org/raisers-edge-nxt-integration?hsLang=en#constituent-matching) - [Gift Sync](https://help.trellis.org/raisers-edge-nxt-integration?hsLang=en#gift-sync) - [Event Participation Sync](https://help.trellis.org/raisers-edge-nxt-integration?hsLang=en#event-participation-sync) - [Sales Entry System (SES)](https://help.trellis.org/sales-entry-system-ses?hsLang=en) - [Check-In Tool](https://help.trellis.org/check-in-tool?hsLang=en#main-content) - [Introduction to the Check-In Tool](https://help.trellis.org/check-in-tool?hsLang=en#introduction-to-the-check-in-tool) - [Managing Attendees](https://help.trellis.org/check-in-tool?hsLang=en#managing-attendees) - [Event Day](https://help.trellis.org/check-in-tool?hsLang=en#event-day) - [Post-Event Management](https://help.trellis.org/check-in-tool?hsLang=en#post-event-management) - [Fund-a-Need](https://help.trellis.org/fund-a-need?hsLang=en#main-content) - [Set Up Your Fund-a-Need](https://help.trellis.org/fund-a-need?hsLang=en#set-up-your-fund-a-need) - [Manage Your Fund-a-Need](https://help.trellis.org/fund-a-need?hsLang=en#manage-your-fund-a-need) - [Manage Pledges Post-Event](https://help.trellis.org/fund-a-need?hsLang=en#manage-pledges-post-event) - [Security, Privacy & Technology](https://help.trellis.org/security-privacy-technology?hsLang=en) - [New Features!](https://help.trellis.org/new-features?hsLang=en) - [Resources for a Successful Fundraiser](https://help.trellis.org/resources-for-a-successful-fundraiser?hsLang=en#main-content) - [Pre-Event Planning](https://help.trellis.org/resources-for-a-successful-fundraiser?hsLang=en#pre-event-planning) - [Trellis Feature Spotlight](https://help.trellis.org/resources-for-a-successful-fundraiser?hsLang=en#trellis-feature-spotlight) - [Support Resources for Donors](https://help.trellis.org/support-resources-for-donors?hsLang=en#main-content) - [Getting Started](https://help.trellis.org/support-resources-for-donors?hsLang=en#getting-started) - [Checkouts](https://help.trellis.org/support-resources-for-donors?hsLang=en#checkouts) - [Participating in an Auction](https://help.trellis.org/support-resources-for-donors?hsLang=en#participating-in-an-auction) [![Chill listening crop-3](https://help.trellis.org/hs-fs/hubfs/Trellis-MainLogo-LightGreenLeaf-01.jpg?width=117&height=55&name=Trellis-MainLogo-LightGreenLeaf-01.jpg "Chill listening crop-3")](https://trellis.org) Copyright © 2026, Trellis Social Enterprise