This article will walk you through how to create, customize, and sell event tickets on Trellis. Follow the steps below to configure your ticketing process and start selling online with ease.
Setting Up Your Event Details
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From your Dashboard, click Edit on the fundraiser where you’ll be selling tickets.
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In the left-hand menu, go to Event Tickets under Fundraising Drivers.
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Click Edit Event Settings to configure your general event information:
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Set the Event Start and End Date and Time
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If you prefer to display different text than the standard date formatting, select Custom Text for Display. This text will show on your fundraising page, emails and receipts.
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If you use Custom Text for Display, you must still set an event start and end date.
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Set the Event Location or toggle Address TBD if it hasn't been finalized.
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Set Event Capacity to limit the total number of attendees. Trellis will automatically stop ticket sales once the total capacity is reached.
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Enable or disable automatic event reminder emails.
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Heads Up!
Changes to the Event Date and Time do not affect the dates for Auctions or Raffles.
Viewing and Managing Your Tickets
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Click Edit Event Tickets under the Event Tickets panel
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By default, several template tickets are created automatically—customize, delete, or add new ones as needed
Ticket management options:
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Pencil Icon – Edit ticket settings
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Add Event Ticket – Create a new ticket
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Copy Icon – Duplicate an existing ticket
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Six Dots Icon – Drag to reorder tickets
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Three Horizontal Lines Icon – Move ticket to top or bottom
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Trash Can Icon – Delete ticket
Pro Tip:
We recommend keeping the default Complimentary Ticket in case you need to assign free access to sponsors, volunteers, or staff.
Learn how to use Complimentary Tickets
Creating and Editing Event Tickets
When creating a new ticket:
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Choose a Ticket Category:
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Single Ticket – One person per ticket
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Grouped Ticket – Multiple individuals per ticket (e.g., tables or golf foursomes)
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Enter the following:
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Ticket Name
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Ticket Price
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Number of Tickets Available
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If creating a grouped ticket:
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Set Number of Groups Available and Tickets per Group
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Example: For 15 tables of 10, set groups to 15 and tickets per group to 10
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Add a Description to explain what the ticket includes
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If tax receipting is enabled:
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Set the Advantage Value (fair market value of benefits received)
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Set the Tax Receipt Amount (receiptable portion of the purchase)
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Advanced Ticket Settings
Under the Advanced section, you can:
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Set Ticket Visibility to Hidden (useful for internal or invite-only tickets). Click here to learn more on hidden tickets and passcodes.
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Set a Max Tickets Per Purchase
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For grouped tickets, this controls how many groups (not individuals) can be bought in one transaction
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Configure Ticket Sales Availability with a specific start and end date
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Enable a Waitlist to collect emails when tickets sell out
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Add Attachments that are included in the purchaser’s confirmation email
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Enable Custom Fields and Promo Codes for this ticket
Saving and Publishing
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Click Save once you've finished editing your ticket
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Then click Publish Changes in the top-right status bar to apply your updates
Once your tickets are published, you’re ready to start selling. Share your fundraiser page link with donors to let them select and purchase their tickets.
Need Help?
Did this answer your question? If not, please reach out to our Product Engagement Team via the blue chat icon or email support@trellis.org.