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How to Set Up Your Thank You Messages in the Purchase Confirmation Emailsand Webapge

Thanking your donors is an important part of the fundraising process! Ensure your donors feel your gratitude by customizing your Thank You Messages.

Go to the Thank You Message Settings

  • On your Dashboard, click Edit on your fundraiser to open the Builder.
  • From your Sidebar Settings, select Thank You Message.

 

Customize the Thank You Message Shown on Webpage

Customize the Thank You Message that will be displayed in the purchasers webpage after a completed purchase.

 

Customize the Email Thank You Messages

There are 3 different conditions where you can customize the thank you message the purchaser will automatically receive with their purchase confirmation email once completing a checkout:
    • Default: Used for all purchases by default, including event tickets and items for sale. If left blank, the web page thank you message is used.
    • Auction Items Only: Used for purchases that include silent and live auction items.
    • Donations Only: Used for purchases that only include donations.

Please Note: If these fields are never edited, the email uses the text from the web page thank you message. You can edit and delete all content in the field to leave this section blank.

If checkouts contain auction items or donations with other things purchased (like items for sale and event tickets), the default thank you message is used. This includes auction item purchases with a Donate Your Bid donation.

This text is added below the email header and before the Start and End time in the email. The rest of the confirmation email is not customizable. 

Below is an example of the confirmation email. The green box is where your customized message will appear.

Below is an example of a confirmation email with both a thank you message, and the pickup instructions included on a silent auction item:

Please note that only the donor's email will display the 'My Account' button; bcc recipients will not see this button. 

 

For more on donor communication and customization options, check out this article.

Need Help?

Did this answer your question? If not, feel free to reach out to our Product Engagement Team via the blue chat icon or email support@trellis.org.