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How to Set Up Your Thank You Messages

Customize the thank you message donors see once their complete their checkout and in their purchase confirmation email.

Trellis lets you personalize thank you messages for different purchase types, so donors feel acknowledged no matter what they bought. You can set separate messages for auction items, donations, and general purchases.

How to Set Up Your Thank You Messages

Navigate to Thank You Message Settings

  1. From your Dashboard, click Edit on your fundraiser to open the Builder.
  2. In the Sidebar Settings, select Thank You Message.

Customize the Webpage Thank You Message

This message is displayed in the purchasers webpage immediately after they complete checkout.

Customize the Email Thank You Messages

There are three messages you can customize, each targeting a different purchase type:

  • Default — Used for all purchases by default, including event tickets and items for sale. If left blank, the webpage thank you message is used instead.
  • Auction Items Only — Used for purchases that include silent or live auction items.
  • Donations Only — Used for purchases that include donations only.

Your customized message appears below the email header and above the event start and end time. The rest of the confirmation email is not customizable.

Below is an example of the confirmation email. The green box is where your customized message will appear.

Below is an example of a confirmation email with both a thank you message, and the pickup instructions included on a silent auction item:

 

Please Note: If a checkout contains auction items or donations alongside other purchases (such as items for sale or event tickets), the Default thank you message is used. This includes auction purchases with a Donate Your Bid donation.

If these fields are left blank, the email will fall back to your webpage thank you message. You can also intentionally leave a field blank by editing and clearing all content from it.

Please Note: Only the donor's confirmation email will display the My Account button. BCC recipients will not see this button.

 

Frequently Asked Questions

What happens if I don't customize any of the email thank you messages?

Trellis will use the text from your webpage thank you message as the default for all confirmation emails.

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Need Help?

Did this answer your question? If not, feel free to reach out to our Product Engagement Team via the blue chat icon or email support@trellis.org.