How to Manage my Auction Bids and Bidders

Do you have unpaid auction items or someone mistakenly bid on the wrong item? This article will show you how to manage your bids!

How to Manage Unpaid Auction Items

1. From the dashboard, go to Results > Auctions > Bids.
2. The Bids table shows you a list of all bids that have been made during your silent auction, and any payments made for the live auction through the SES.
   1. Note: The losing bids will appear as Outbid and Unpaid. These are kept in case you need to award the auction item to the next highest bidder.
3. Use the filters to only show Winners, and only show unpaid auction items.
4. If a bid is showing as Winner and Unpaid, this means the system was unable to automatically charge their credit card at auction close, which usually happens when their payment method is declined. When this happens, the auction item is added to their cart, and they are automatically emailed and texted a link to complete their payment.
5. From here, you can click the 3 dots on the bid table to open the menu to delete bids, message bidders, and award to next bidder.
6. Select Delete Bid to remove their bid from the item.
   1. This will automatically make the next highest bid the winner.
   2. The bid will still appear in your table with the status Deleted
7. Select Award to Next Bidder to make the runner up bidder the winner. 
8. Select Message Bidder to open an email to the bidder using your email client.  
   1. Note: If the bid has already been won and paid for, you won't be able to delete the bid or award to the next winner. 

To know how your donors should pay their unpaid item(s), click here!

How to View Auction Participants

1. From the dashboard, go to Results > Auctions > Participants.
2. This table shows everyone who is registered for your auction and if any of them have placed a bid.
3. Click the icon for the participant to see all the bids that bidder has placed.