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How to Reconcile Your Payouts

In this article, we will explain how to reconcile your payouts using the All Transactions export

Reconciling your payouts helps you confirm that the deposits you received match the transactions processed through Trellis. 
  1. From your dashboard, go to the Results section of your fundraiser and download the All Transactions export.
  2. Now go to the Payments section of your dashboard and download the relevant payout report.
  3. Open the All Transactions export and navigate to the Checkout Overview sheet. Filter by the Payout ID column and match the entries to the corresponding payout report.
  4. The transactions that correspond to that payout ID will also appear in your payout report, so you can check the net totals.

A few things to keep in mind

All Transactions exports are fundraiser-specific. If you run multiple fundraisers, you'll need to download an export for each one — but your payout reports pull from across all fundraisers. Keep this in mind when reconciling, as a single payout may include transactions from more than one fundraiser.

Offline payments won't appear in your payout report. Cash, cheque, and other offline transactions are recorded in Trellis but are not processed through the platform, so they won't be included in your payout. You'll need to handle those deposits separately

Learn more about how payouts work.

Did this answer your question? If not, please feel free to contact us using that teal chat bubble on the lower right corner of your Trellis account dashboard.