How to Wrap Up Your Silent Auction and Confirm Winners

Once your silent auction ends, Trellis will automatically charge winning bidders and update item statuses. This article walks you through confirming successful payments, following up with unpaid bidders, and final reporting.

What Happens When the Auction Closes

All silent auctions on Trellis end automatically on the date and time you set in your builder. Once your auction closes, credit cards are automatically charged. Learn more in How Payments Are Processed for Silent Auctions (Auction Autopay)

Ensure that all your winners’ bids were paid successfully

Once the auction ends, the system will try to charge each winner's default payment method. Some payments may fail due to bank errors or expired cards.

To review:

• • Navigate to your Dashboard and select Results

  • Click Bids under the Auctions tab

  • Select Only Show Winners from the filter

Follow up with unpaid bids

• If a winner's credit card fails:

• • The item is added to their cart

  • They are automatically emailed and texted with a link to complete their purchase

• You can take the following actions:

• • Award to next bidder – Makes the next highest bidder the winner and sends them a new payment request

  • Mark as Paid – Use this if you’ve received an offline payment

  • Message Bidder – Send a custom message requesting payment

Review Donated Auction Bids

bid icon on a bid that is "Outbid" and "Unpaid"

• These bids will appear as donations in your fundraiser reports

• You do not need to follow up on these—they are not counted as unpaid winning bids

Once all of your winners’ items are paid for, you can extract your checkout report to see your full breakdown of sales, payment types, and processing fees.