How to Use a Complimentary Ticket

Trellis includes a default Complimentary Ticket with every fundraiser. These tickets count toward your inventory and appear in the Check-In Tool, but are priced at $0 and hidden from your public fundraiser page so donors won't see them.

How to Configure a Complimentary Ticket

1. Log in to your Trellis account and open the fundraiser from your Dashboard.
2. Click Edit Event Tickets.
3. Locate the Complimentary Ticket and click the pencil icon to edit it.
4. Update the Number of Tickets Available and add a helpful description.
5. Set the price to $0 to ensure it does not impact your gross total.
6. Under Advanced > Ticket Visibility, confirm the setting is Hidden.
7. Click Save, then Publish Changes.

Ways to Use a Complimentary Ticket

Once configured, complimentary tickets can be assigned through any of these methods:

• Bulk Upload — Enter the name of your complimentary ticket in the Ticket Name column when submitting a bulk upload to assign attendees accordingly.
• Check-In Tool — When adding attendees manually, select the complimentary ticket from the list of available ticket types. Hidden tickets are accessible here.
• Sales Entry System — Complimentary tickets are available in the SES for internal processing.

Frequently Asked Questions

Will complimentary tickets show up on my public fundraiser page?

No. Complimentary tickets are set to Hidden by default, so they won't be visible to donors browsing your fundraiser page.

Do complimentary tickets count toward my fundraiser's earnings?

As long as the ticket price is set to $0 your complimentary tickets will not contribute to your gross total.

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