FAQ for Fundraiser: Silent Auctions

How do I set up a silent auction?

• Click on the settings icon (gear icon on the left side of your screen)

• Select Silent & Live Auctions, then toggle on Enable Auctions

Follow this article for the next steps: Setting up your Auction

How do I add an Auction Preview to my page?

• Scroll through your Fundraiser Page Builder and look for the blue “+” button

• Press the “+” button, then click Auction Preview (for silent auctions) or Live Auction Preview (for live auctions)

Read more here: Adding an Auction Preview to your Homepage

What is the URL for my auction?

• Under Silent & Live Auctions, go to Edit Auction Settings

• You’ll find the link to your auction under Invitations

Note: You cannot edit your auction link.

How do I see auction results and winning bidders?

From the Auction Results section, you can export a list of winning bidders and their contact information

For more details, read:  Auction Results and Managing Bids

What happens at the end of my auction?

• Trellis will automatically attempt to charge all winning bidders when the auction ends

• If someone wasn’t automatically charged (e.g. due to card issues), direct them back to your auction and into My Cart to complete payment

More details:

• Contact unpaid bidders: Auction Results and Managing Bids
• Instructions for bidders: Paying for unpaid auction item(s)

You can also award the item to the second-highest bidder if the original winner doesn’t want the item or delays payment. The Auction Organizer can view payment history and award accordingly from the Auction Results.

Can I add more items after I’ve shared the link on my fundraiser?

Yes, you can continue to add items up until the auction closes.

Are mailing addresses required for a bidder to participate in my auction?

You can now configure whether mailing addresses are required to place a bid. This is the same configuration that can be found under Fundraiser Settings > Checkout Options.