Have some questions about setting up your silent auction on Trellis? Look no further! We’re outlining some of our silent auction Frequently Ask
How do I set up a silent auction?
To setup a silent auction, complete the following steps:
1. Click on the settings icon (gear icon on the left side of your screen)
2. Select Silent & Live Auctions then toggle on Enable Auctions.
Please follow this article on Setting up your Auction for the next steps!
How do I add an Auction Preview to my page?
1. Scroll through your Fundraiser Page builder and look for a blue "+" button.
2. Press the blue "+" button and click Auction Preview (for your silent auction) or Live Auction Preview (for your live auction).
Read more: Adding an Auction Preview to your Homepage
What is the URL for my auction?
Under Silent & Live Auctions, go to your Edit Auction Settings and you will see the link for your auction under Invitations. *Note: You cannot edit your auction link
How do I see auction results and winning bidders?
From the auction results, you will be able to export a list of winning bidders and their contact information.
For a more in-depth dive into your Auction results, take a this article Auction Results and Managing Bids
What happens at the end of my auction?
When your auction ends, Trellis tries to automatically charge every winner to simplify closing your auction.
For those that weren't able to be automatically charged (usually due to an issue with their bank or credit card information), you'll want to direct them back to your auction and into My Cart to complete payment.
Follow this link for more details on how to contact your unpaid bidders Auction Results and Managing Bids
Here's the instruction for bidders on how to process their payment Paying for unpaid auction item(s)
You can also award the item to the second highest bidder if the current winner no longer wants the item / takes too long to pay for it. From the auction results, the auction organizer can see the payment history for each item and choose to award the item to the next highest bidder.
For more information, take a look at this article Auction Results and Managing Bids
Can I add more items after I’ve shared the link on my fundraiser?
Yes, you can keep adding more auction items until the auction closes.
Did this answer your question? If not, please feel free to contact us using that teal chat bubble on the lower right corner of your Trellis account dashboard.